Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Adam Southworth

Tech Specialist/Customer Service Rep
Manchester,NH

Summary

Dynamic Tech Specialist with a proven track record at MarketSource, enhancing customer satisfaction through effective technical support and active listening. Skilled in electrical repair and complaint resolution, I fostered transparent communication and streamlined processes, significantly boosting client confidence and project success. Committed to delivering exceptional service and team collaboration.

Overview

2021
2021
years of professional experience

Work History

Tech Specialist

MarketSource
  • Increased customer satisfaction by providing prompt and accurate technical support.
  • Collaborated with team members to complete complex projects within established timelines.
  • Boosted client confidence in services rendered by maintaining transparent communication channels throughout all stages of project implementation.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.

Mobile Sales Consultant

Best Buy
07.2019 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

2nd Assistant Manager

Aeropostale
09.2014 - 07.2015
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.

Assistant Manager

Skechers
11.2011 - 09.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Manchester West High School
Manchester, NH

Skills

  • Electrical repair
  • Customer service
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Product knowledge
  • Complaint resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Mobile Sales Consultant

Best Buy
07.2019 - 08.2020

2nd Assistant Manager

Aeropostale
09.2014 - 07.2015

Assistant Manager

Skechers
11.2011 - 09.2014

Tech Specialist

MarketSource

High School Diploma -

Manchester West High School

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Adam SouthworthTech Specialist/Customer Service Rep