Summary
Overview
Work History
Education
Skills
Timeline
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Adam Southerland

Indianapolis,IN

Summary

Dynamic owner-operator with extensive experience in operations management and business planning. Skilled in leading teams, streamlining processes, and implementing strategies that drive efficiency and improve service quality.

Overview

9
9
years of professional experience

Work History

Owner Operator

Green Dolphin
Hazel Park, MI
09.2019 - Current
  • Developed and implemented operational strategies to enhance efficiency and customer satisfaction.
  • Managed daily business operations, ensuring seamless service delivery and quality standards.
  • Trained and mentored staff to improve performance and maintain high service levels.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.

Investigator

CNO Financial
Carmel, IN
03.2017 - 06.2019
  • Conducted thorough investigations into insurance claims, ensuring compliance with company policies and legal standards.
  • Analyzed complex data sets to identify trends and discrepancies, enhancing accuracy of investigative outcomes.
  • Collaborated with cross-functional teams to gather evidence and support fraud detection initiatives effectively.
  • Developed and implemented streamlined investigative processes, improving efficiency in case resolution timelines.

Education

Bachelor of Science - Criminal Justice

Ball State University
12.2003

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning

Timeline

Owner Operator

Green Dolphin
09.2019 - Current

Investigator

CNO Financial
03.2017 - 06.2019

Bachelor of Science - Criminal Justice

Ball State University