Adam Spires
Tucson,AZ
Summary
Hardworking waiter, dedicated to ensure the best possible experience for our guests. With proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling large number of tables, of all sizes, with accuracy and impeccable service skills. Anticipate and strives to meet customer needs, promoting long-term loyalty. Offering 11 years of experience in customer service, retention and problem resolution. Proficient in managing conversational flow and diffusing difficult customer situations. Proven history of leadership, planning, adapting and problem solving. Adept collaboration with other acting managers to accomplish demanding objectives, motivate staff and organize resources.
Overview
11
11
years of professional experience
Work History
Server
Craft Republic / Champps (Change in Ownership)
Tucson, AZ
11.2021 - Current
- Well versed in fast paced and high volume environments.
- Regularly monitored and assisted fellow servers with their tasks, ensuring the customer receives the up most care.
- Maintained knowledge of current menu items, specials, ingredients and preparation methods.
- Regularly serviced and maintained multiple large party of guests, ensuring that each guest was served courteously, quickly, and efficiently.
- Trained new employees on restaurant policy and customer service etiquette for multiple employee positions.
- Well experienced in being a fixed point for my team during stressful situations and calmly worked with customers, staff and management to find appropriate solutions.
- Developed relationships with customers through positive communication, follow-up, and problem resolution.
- Advised customers on products best suited to their unique tastes through effective questioning techniques.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Customer Relationship Consultant
U.S. Bank
Tucson, AZ
08.2016 - 11.2021
- Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
- Created and implemented new techniques to reduce workloads and improve general efficiency.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Followed and reinforced procedures and retention regulations to keep branch in compliance with standards.
- Received regional branch recognition award for outstanding customer service.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain and opening accounts.
Assistant Manager
Starbucks
Tucson, AZ
01.2013 - 08.2016
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Planned and prepared workflow schedules, delegating tasks for a 7-member team.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education
High School Diploma -
Canyon Del Oro High School
Oro Valley, AZ06.2014
Skills
- Effective customer upselling
- High-volume dining
- Menu knowledge
- Sales Techniques
- Buffet setup and takedown
- Suggestive selling
- Problem Resolution
- Sales expertise
- Report generation
- Schedule mastery
- Customer relations
- Guest Relations Management
References
Nick Scott: U of A, Accountant
520-848-7813
Dallas Gibson: Pima Federal, Assistant manager
520-349-8389
Emelie Cooper: Contigo, Waitress
520-788-4313
Timeline
Server
Craft Republic / Champps (Change in Ownership)
11.2021 - Current
Customer Relationship Consultant
U.S. Bank
08.2016 - 11.2021
Assistant Manager
Starbucks
01.2013 - 08.2016
High School Diploma -
Canyon Del Oro High School
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