Microsoft Certified Professional
Seasoned executive adept in lead generation and data analysis with a proven track record at Kingdom Hotels, elevating RevPAR and guest satisfaction. Skillfully negotiated corporate sales, honing sales leadership while boosting staff retention by 26.1%, showcasing strategic acumen and a commitment to excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
New Hotel Openings
undefined• Former United States Army Officer, attaining the rank of Captain.
• Extensive travel for hotel openings, renovations, brand transitions, and compliance audits.
• Conceptualization and establishment of Stacey's Family Steakhouses, Stacey Family Buffets, and Smokey Joe's Cafes, which expanded to 11 locations. Later, I conceptualized and launched restaurant and bar concepts for hotels under my management, including Yesterdays, Diamondback, American Pie, Malinda's, Bayou Lounge, The Flight Deck, AU(OH)3, with the latter achieving remarkable success.
• Extensive management experience with major hotel brands such as Marriott, Hilton, Four Seasons, Fairmont, Starwood, IHG, and Wyndham.
• Development of "best practices" for each hotel, including restaurant concepts, menus, recipes, and inventory management policies.
• Recruitment, hiring, training, and development of general managers, management personnel, and support staff.
• Development of Training Manuals for various positions.
Microsoft Certified Professional
Certified Hotel Administrator