Microsoft Certified Professional
Adam Stacey-Richardson
Vice President Of Hotel Operations
Richmond,Texas
Summary
Seasoned executive adept in lead generation and data analysis with a proven track record at Kingdom Hotels, elevating RevPAR and guest satisfaction. Skillfully negotiated corporate sales, honing sales leadership while boosting staff retention by 26.1%, showcasing strategic acumen and a commitment to excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
2
2
Certifications
3
3
Language
Work History
Regional Director of Hotel Operations and Food & Beverage Operations
Hilton International Franchise Group
- In earlier roles as Regional Director of Hotel Operations and Food & Beverage Operations, played a pivotal role in overseeing daily operations of multiple units within the Hilton International Franchise Group
- Duties involved extensive travel to coordinate new hotel openings, brand transitions, and recruitment and training of management personnel
- Served as an Executive General Manager at prominent new hotel opening hotel properties, effectively managing global operations during the transition to Kingdom Hotels following the Blackstone buyout of Hilton International in late 2006-2007.
Resort Division-Regional General Manager/Food & Beverage Director
Hilton International Franchise GroupHilton International Franchise Group
- Transitioning to the role of Resort Division-Regional General Manager/Food & Beverage Director, oversaw comprehensive management and administration functions for food and beverage operations at Resorts and Country Clubs across 11 national and international locations
- Noteworthy accomplishments include promotion to Regional General Manager based on outstanding performance, profit, and successful management of large Resorts and Country Clubs featuring golf courses and diverse other amenities
- Maintained strong relationships with property owners and Resorts Management, Inc., acting as a liaison to the Board of Directors
- Additionally, played a crucial role in staff training, marketing and promotions, specialized accounting functions, and administration
- Efforts led to a substantial increase in staff retention, resulting in significant corporate savings.
Vice-President-Executive Director of Hotel Operations
Kingdom Hotels, LLC, Four Seasons Hotels, Accor Hospitality, Fairmont Hotels & Resorts, Dubai International Financial Centre
03.2006 - Current
- In this role, I provide guidance and leadership to General Managers and Food & Beverage Directors, overseeing operations of major branded hotels and resorts both domestically and internationally
- Responsibilities include mentoring, advising, and setting examples to enhance occupancy rates, customer service standards, cost efficiency, and profitability while adhering to franchise standards
- Key achievements include: Increased the RevPAR of the portfolio by $2.15 compared to the previous year
- Created initiatives to successfully boost Guest Satisfaction scores by 6 points from the previous year
- Delivered presentations for training over 29 hotels annually on revenue system management, revenue program development, and guest service planning
- Collaborated with multiple owners to enhance the profitability of their properties.
Education
Master of Science - Business Education
Jacksonville State University
Bachelor of Arts - Physical Education
Jacksonville State University
Bachelor of Arts - Hospitality & Culinary Management
Jacksonville State University
Associate - International Hospitality & Culinary Management
Glion University
Skills
New Hotel Openings
Decision-Making
Staff Training
Staff Recruiting and Retainment
Proficient in [Software]
Coaching and Mentoring
Profit Objectives
Industry Best Practices
Recruiting and Hiring
Negotiation and Persuasion
Budget Administration
Complex Problem-Solving
Critical Thinking
Organizational Skills
Team Building
Budgeting and Forecasting
Cross-functional Team Leadership
Leadership Development
Operations Oversight
Policy Development
Meetings and presentations
Sales Planning
Client Relationships
Performance reporting
Competitor Analysis
Relationship Building
Skilled in [Software]
Innovation and Creativity
Brand Awareness
Operations Management
Strategic Marketing
Budget Development
Staff Training and Development
Staff Management
Customer Satisfaction
Employee Recruitment
Data Analysis
Business Forecasting
Cost Control
Revenue Generation
Performance Improvement
Contract Administration
Financial Oversight
Customer Service Management
Employee Development
Customer Retention
Inventory Management
Department Oversight
KPI Tracking
Quality Assurance
Team Leadership
Inventory Tracking and Management
Goal Setting
Financial Management
Effective Communication
Problem-solving abilities
Team building
Teamwork and Collaboration
Analytical Thinking
Cost analysis and savings
Analytical Skills
Policy Development and Enforcement
Professionalism
Task Prioritization
Reliability
Finance and Accounting Oversight
P&L Administration
Expertise Areas
- Hospitality Management
- New Hotel Openings
- Marketing & Promotions
- Comprehensive Food & Beverage Operations
- Outstanding Guest Service
- Team Building and Leadership
- Overall Financial Operations
- International Hospitality
- Guest Relations and/or Board Members Relations
- Event Planning & Management
- Problem-Solving
- Project Management, New Hotel Openings, and Rebranding
- Policy/Procedure Development
Personal Accomplishments
- Former United States Army Officer, attaining the rank of Captain.
- Extensive travel for hotel openings, renovations, brand transitions, and compliance audits.
- Conceptualization and establishment of Stacey's Family Steakhouses, Stacey Family Buffets, and Smokey Joe's Cafes, which expanded to 11 locations. Later, I conceptualized and launched restaurant and bar concepts for hotels under my management, including Yesterdays, Diamondback, American Pie, Malinda's, Bayou Lounge, The Flight Deck, AU(OH)3, with the latter achieving remarkable success.
- Extensive management experience with major hotel brands such as Marriott, Hilton, Four Seasons, Fairmont, Starwood, IHG, and Wyndham.
- Development of "best practices" for each hotel, including restaurant concepts, menus, recipes, and inventory management policies.
- Recruitment, hiring, training, and development of general managers, management personnel, and support staff.
- Development of Training Manuals for various positions.
Accomplishments
• Former United States Army Officer, attaining the rank of Captain.
• Extensive travel for hotel openings, renovations, brand transitions, and compliance audits.
• Conceptualization and establishment of Stacey's Family Steakhouses, Stacey Family Buffets, and Smokey Joe's Cafes, which expanded to 11 locations. Later, I conceptualized and launched restaurant and bar concepts for hotels under my management, including Yesterdays, Diamondback, American Pie, Malinda's, Bayou Lounge, The Flight Deck, AU(OH)3, with the latter achieving remarkable success.
• Extensive management experience with major hotel brands such as Marriott, Hilton, Four Seasons, Fairmont, Starwood, IHG, and Wyndham.
• Development of "best practices" for each hotel, including restaurant concepts, menus, recipes, and inventory management policies.
• Recruitment, hiring, training, and development of general managers, management personnel, and support staff.
• Development of Training Manuals for various positions.
Software
Certification
Certified Hotel Administrator
Quote
"Feedback is The Breakfast of Champions"
Timeline
Vice-President-Executive Director of Hotel Operations
Kingdom Hotels, LLC, Four Seasons Hotels, Accor Hospitality, Fairmont Hotels & Resorts, Dubai International Financial Centre
03.2006 - Current
Regional Director of Hotel Operations and Food & Beverage Operations
Hilton International Franchise Group
Resort Division-Regional General Manager/Food & Beverage Director
Hilton International Franchise GroupHilton International Franchise Group
Master of Science - Business Education
Jacksonville State University
Bachelor of Arts - Physical Education
Jacksonville State University
Bachelor of Arts - Hospitality & Culinary Management
Jacksonville State University
Associate - International Hospitality & Culinary Management
Glion University