To succeed in a results driven field and be a contributor to a growing Brand. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Police Officer
Opelika Police Department
03.2017 - Current
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
General Manager
Zoe's Kitchen
10.2014 - 10.2016
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Senior Associate Manager
Cracker Barrel
09.2010 - 10.2014
Reduced operational costs through continuous process improvements, waste elimination initiatives.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Led cross-functional teams to successfully complete projects within budget and on schedule.
Banquet Captain-Restaurant Manager
Renaissance Hotel & Spa at the Convention Center
01.2010 - 09.2010
Daily duties involved managing in-room dining, a coffee bar, a full-service restaurant, a full-service bar, and a pool bar, as well as aiding in events ranging from private VIP meetings to the Hyundai National dealer show.
Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
General Manager
Ruby Tuesday
10.1998 - 01.2010
Started the company as a dishwasher in 1998, became a skill trainer in all positions by 2000, and promoted to management in 2003.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Education
Associate of Arts - Hospitality Administration And Management
University of Phoenix
Tempe, AZ
No Degree - Alabama Peace Officer Standards And Certification
Northeast Alabama Law Enforcement Academy
Anniston, AL
06.2017
Bedford Senior High School
Temperance, MI
01.1997
Skills
Relationship building and management
Mental Resilience
Cultural Awareness
Leadership and team building
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Training and coaching
Customer Relations
Inventory Control
Employee Scheduling
Administrative Skills
P&L Management
Motivation
Labor Cost Controls
Troubleshooting expertise
Loss Prevention
Community Outreach
Conflict de-escalation
Purchasing
Quality Management
Complex Problem-Solving
Verbal and written communication
Staff Training and Development
Banquet Setup
Certification
Peace Officer Standards and Training (APOST) Certification - Northeast Alabama Law Enforcement Academy
School Resource Officer(SRO) certification– National Association of School Resource Officers(NASRO).
Emergency Vehicle Operations Course (EVOC) Certification - Northeast Alabama Law Enforcement Academy
Standardized Field Sobriety Test (SFST) Instructor Certification – National Highway Traffic Safety Administration.
Cardiopulmonary Resuscitation (CPR) and Basic Life Support (BLS) Instructor Certification - American Heart Association.
First Aid Instructor Certification - American Heart Association.
Automated External Defibrillator (AED) Use Certification - American Heart Association.
Firearms Proficiency Certificate - (APOST)
Mental Health First Aid for Public Safety Certification – National Council for Behavioral Health.
CPR/AED Certification
Alabama Driver's License
ServSafe Food Handler's Certification
Languages
German
Limited Working
Timeline
Police Officer
Opelika Police Department
03.2017 - Current
General Manager
Zoe's Kitchen
10.2014 - 10.2016
Senior Associate Manager
Cracker Barrel
09.2010 - 10.2014
Banquet Captain-Restaurant Manager
Renaissance Hotel & Spa at the Convention Center
01.2010 - 09.2010
General Manager
Ruby Tuesday
10.1998 - 01.2010
Associate of Arts - Hospitality Administration And Management
University of Phoenix
No Degree - Alabama Peace Officer Standards And Certification
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