Adam Stanley
Wichita
Summary
Dynamic leader with extensive experience at LabCorp, driving operational excellence through strategic policy development and cross-departmental collaboration. Proven track record in enhancing service delivery and client satisfaction, while effectively managing teams. Skilled in KPI tracking and problem resolution, fostering a culture of continuous improvement and staff development.
Excellent in resolving conflict and problems, finding real time solutions for clients and staff. I am approachable to all and make people feel heard and deliver results, meeting or exceeding the expectations.
Overview
22
22
years of professional experience
Work History
SVP Administrative Services
LabCorp
10.2022 - Current
- Developed and implemented policies to enhance operational efficiency and compliance across administrative functions.
- Managed cross-departmental teams to streamline processes and improve service delivery.
- Performed risk assessments to identify operational vulnerabilities and develop mitigation strategies.
- Coordinated budgeting processes, ensuring alignment with organizational goals and effective resource allocation.
- Participated in administrative activities such as conferences, task forces and accreditation reviews.
- Track productivity in multiple departments
- Played a key role in resolving conflicts among staff members by addressing concerns, mediating disputes, and promoting a positive work environment.
- Manage multiple teams including Customer Service, Logistics, Information Development, Billing and Reception.
- Work directly with clients for problem resolution regarding billing, logistics, report delivery, and lab errors.
- Maintain key relationships with clients and AMG leaders throughout the multiple software, business and process changes since 2004
- Support training and supervision of PSC's, phlebotomy, and outreach.
- Participate in QA, compliance and business ops meetings
- Work directly with clients, physicians and lab managers to promote sales and relay information regarding new testing, pricing and services.
- Time keeping and scheduling
- Coordinate building maintenance and upkeep
Support Services Supervisor
Ascension
08.2015 - 10.2022
- Managed daily operations of support services, ensuring efficient service delivery across multiple departments.
- Implemented process improvements that enhanced workflow efficiency and reduced service response times.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and trust.
- Conducted regular training sessions, equipping staff with necessary skills for optimal performance.
- Hiring, training and providing support for all customer service reps, couriers, and information technologists.
- Provide support for processing, phlebotomist and techs. Including drawing blood at multiple sites and working in various labs.
- Time keeping and scheduling
Collections Processing Coordinator
Ascension/AMS Lab
03.2004 - 08.2015
- Processed high volumes of collections efficiently, ensuring timely updates to client accounts.
- Maintained and updated processing and phlebotomy procedures and training material.
- Trained all new hires on phlebotomy, DOT breath alcohol collection, DOT drug screen collection, processing and various software.
- Wrote yearly competencies for phlebotomy, lab, logistics and customer service.
- Responsible for problem resolution for clients and patients.
- Communicate oral and written disciplinary actions for associates.
- Collaborated with internal teams to streamline workflows and improve operational efficiency.
- Trained new staff on standardized procedures, fostering a consistent approach to collections processing.
- Designed a new lab/processing area for maximum efficiency
- Established and implemented a phlebotomy and processing training program.
- Trained internal and external clinic staff and clients on setting up hardware, software, designed workflow and processing at multiple locations.
- Reduced costs of fleet vehicles, maintenance, gas and greatly reduced 3rd party courier usage.
- Successfully completed Via Christi Frontline Leadership Program
Education
High School Diploma -
Andale High School
Andale, KS05-2000
Skills
- Strategic leadership
- Policies and procedures
- Operational excellence
- KPI tracking
- Process improvements
- Business development
- Staff development
- Strategic plans
- Customer support
- Operations management
- Recruiting and hiring
- IT management
- Troubleshooting and problem resolution
- Data-driven decision making
Accomplishments
Reduced courier costs by over $300,000 per year without adding staff or reducing services.
Implemented a training program for phlebotomy, drug screens, specimen processing and medical software.
Designed new processing lab for efficiency.
Set up multiple clinics labs for efficiency with new equipment and software. Provided on site training and support for weeks at each location as Ascension acquired them.
Was part of the Softlab LIS and instrument manager validation team.
Implemented a GPS tracking and dispatching software.
Completed Via Christi Frontline Leadership program
Worked closely with Labcorp management in multiple workstreams and projects to combine Wichita branches.
Responsible for interacting with AMG leaders to develop processes and work together to maintain customer relationship.
Timeline
SVP Administrative Services
LabCorp
10.2022 - Current
Support Services Supervisor
Ascension
08.2015 - 10.2022
Collections Processing Coordinator
Ascension/AMS Lab
03.2004 - 08.2015
High School Diploma -
Andale High School