Highly motivated and results-oriented IT professional with over 10 years of experience in network administration, system configuration, and technical support. Skilled in managing and troubleshooting complex IT infrastructure to ensure seamless business operations. Demonstrated expertise in Windows Server environments, cloud computing (Azure, Intune, Microsoft 365), and network security. Seeking a challenging role to make a valuable contribution to the success of a growing organization.
Overview
14
14
years of professional experience
9
9
Certifications
Work History
IT Systems Administrator
Brown Enterprise Solutions
12.2014 - 07.2023
Managed and maintained network infrastructure, ensuring optimal performance and security
Installed and configured business and user software, including operating systems, applications, and email services
Administered Windows Server environments, including Active Directory, user management, and system backups
Configured and managed network storage solutions, ensuring data integrity and availability
Set up and maintained SFTP server for secure business partner file transfers
Managed company web domain, website configuration, and SSL renewal updates
Configured and managed Avaya IP phone systems and servers
Led successful migration projects, including:
Microsoft Small Business Server 2011 to Windows Server 2016
Sage 50/Peachtree to QuickBooks Enterprise
On-premises server and storage to Microsoft Azure/Intune and Microsoft 365
Business users to Windows 365 Cloud Computing
Created user accounts with appropriate privileges in accordance with organizational policies
Conducted basic troubleshooting to isolate and diagnose common system problems
Installed and configured operating systems, software applications, and system management tools
Planned upgrades or replacements of existing systems based on budget constraints and resource availability
Developed backup procedures to ensure data security and integrity
Provided appropriate permissions to users for accessing files and databases
Installed security software to protect networks
Configured switches, routers, wireless access points according to best practices guidelines
Performed preventive maintenance and upgraded systems to improve network, system, and data availability and integrity
Maintained an inventory of all IT assets including hardware and software licenses
Monitored network performance to determine adjustments needed
Configured, monitored and maintained email applications
Coordinated with vendors and company personnel to facilitate purchases
Updated firmware on server hardware components when necessary for improved stability and performance
Developed scripts in scripting languages such as Python or PowerShell to automate routine tasks
Provided technical support to users regarding hardware, software, and networking issues
Installed firewalls and antivirus software to improve cybersecurity
Assisted in developing disaster recovery plans in case of catastrophic events that disrupt operations
Coordinated with vendors for timely procurement of new equipment or replacement parts when needed
Managed storage devices such as RAID arrays, SANs, NASs for optimal utilization of resources
Decreased spam with firewall filtering and real-time spam black lists for incoming emails
Trained and directed users on correct use of software and hardware within systems
Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support
Diagnosed, troubleshot and resolved hardware and system problems
Kept systems operating efficiently by performing necessary upgrades and repairs
Resolved network connectivity problems by troubleshooting hardware and software components
Implemented security measures such as firewalls and user access controls
Completed routine maintenance and repair
Deployment Technician / Build Center Technician
PCM/Sarcom
09.2013 - 10.2014
Deployed laptops and desktops to Nationwide associates, ensuring proper configuration and application installation
Verified user IDs, passwords, data backups, and network drive connections
Migrated virtual machines to Windows 7, managing databases and coordinating with customers
Imaged laptops/PCs, installed applications, and managed user accounts in the Build Center
Dell PC/Laptop Technician
Acloche
08.2012 - 09.2013
Configured network connections on the laptops of clients according to their requirements
Documented all repairs performed on each customer's laptop for future reference purposes
Troubleshooted laptop hardware and software issues for customers
Desktop Support/PC Technician
Bardwill Linens
06.2009 - 07.2012
Provided technical support and troubleshooting for desktop computers and network connectivity
Managed inventory control and performed AS400/PKMS query management
Windows Senior System Engineer at Insight Enterprise/Brown and Brown HealthcareWindows Senior System Engineer at Insight Enterprise/Brown and Brown Healthcare