Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Stone

Middleton,MA

Overview

12
12
years of professional experience
1
1
Certification

Work History

Desktop Support Technician

EBSCO
10.2021 - Current
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Install, maintain, and support application software packages and hardware, working with both outside vendors and internal developers.
  • Enhanced user productivity, training employees on use of new applications and system features.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Assist with setup, configuration, and maintenance of IT equipment and systems.
  • Maintain and enforce corporate hardware, software and anti-virus policies
  • Assists with mobile device troubleshooting
  • Participate in installation and upgrade of software applications.
  • Help organize and manage IT inventory, ensuring all equipment is accounted for and in good working order.
  • Assist in planning and execution of IT-related tasks for events, including after-hours support as needed.
  • Assist with implementation of large scale hardware changes
  • Streamlined IT processes by implementing effective troubleshooting techniques for common problems.

IT Coordinator

Cambridge Family & Children’s Service
07.2021 - 11.2021
  • Provide all internal IT support to staff, including: new hire set up, training, data base access, automation of general business processes, track and triage all internal technology incidents, such as computer problems, access issues, network malfunctions or internet connectivity issues; providing a weekly response reports
  • Coordinating with HR to ensure all new staff have an active email account, hardware, database access as required, providing initial training to each regarding how to access CFCCS network, email protocol, data security, MDM, database and MSOffice product use
  • Coordinate/Consult regarding technology infrastructure for HR/Payroll, CQI, fundraising, programs, security and accounting to ensure opportunities to optimize functionality and integration of various databases
  • As needed providing support for any data migration, new formatting, system set up or new functionality
  • Coordinate with management and Human Resources to ensure staff technology trainings occur regularly, making recommendations as technology changes or in response to employee challenges with new systems or applications
  • Serve as in-house Microsoft Office expert assisting with Office365, PowerPoint, Excel, Word, Teams, Sharepoint and other applications
  • Maintain and track all technology equipment and distribution including setup of media equipment for meetings, groups or events
  • Facilitate continuous integration of printers, security and HVAC systems with hardware or connection to intranet
  • Ensure technical compliance with agency WISP, CFCS Disaster Recovery Plan, agency policy and procedures

Studio & Technical Manager

Somerville Media Center
01.2015 - 07.2021
  • Oversaw facility and equipment use, including record keeping, managing disk space on editing computers, scheduling reservations
  • Created and oversaw systems to ensure 100% uptime
  • Advised TV and Radio producers on production needs in studios, edit suites, and for field productions. Troubleshoots equipment and computer problems
  • Managed existing Network infrastructure
  • Maintained Staff and Member and Public Computers
  • Advised and Implement proper Computer & Network security and best practices
  • Ensured 24/7 uptime for Channel 3 and Radio Networks
  • Produced community service TV programs in studio & in field, in collaboration with Non-Profit Organizations
  • Installed and maintain cablecast equipment and internal video and Internet wiring
  • Taught workshops on digital media production to Adults and Youth
  • Developed new projects that enhance SMC', BFR and/or SNN’s value to its members, partnerships (both non-profit and for-profit) and the community
  • Advised Executive Director on equipment purchases and technology needs, based on member and partnership needs and advances in technology. If needed, provide research for alternative technologies, if more viable and cost effective, to assist SMC's Board of Directors in rendering equipment purchasing decisions
  • Created policies and procedures for company and delivered company-wide training to employees

Adjunct Professor

Lesley University
01.2019 - 12.2023
  • Taught Teach Video Production courses, providing instruction to up to 15 undergraduate students per class
  • Created class reports to supervisor
  • Assisted students on using innovative ways to problem solving
  • Developed curriculum standards, lesson plans and syllabi

Operations and Tech Coordinator

Town of Middleton,MA
09.2012 - Current
  • Provide principal engineering support for video servers, video over IP, and automation systems, including internet streaming and video on demand
  • Record Town Selectmen Meetings and other events
  • Schedule all Town Meetings and other programming
  • Robot Camera Operation
  • Acquire new cameras and other equipment as specified via state bid list
  • Perform major upgrades to playback systems
  • Coordinate with and supervised vendor studios
  • Produce, shoot, and/or edit programming and promotional materials for telecast
  • Incorporate advertisers and products into shows in innovative ways

Operations Coordinator

Framingham Public Access Corp
11.2013 - 10.2014
  • Oversaw technical operations of Access Framingham television channel, studio facility, production truck, edit systems, network infrastructure, and field equipment, including routine maintenance and inventory
  • Worked with Executive Director to plan capital improvements, and add all new equipment to inventory engagement system
  • Provided general maintenance for IT issues
  • Taught technical workshops to Access Framingham members and interns
  • Responsible for studio and production truck setup, breakdown, and oversight
  • Ensured efficient equipment checkout and return process, including immediate identification and resolution of technical issues
  • Provided advice and support for member productions, and help ensure production quality for all AF-TV and Member programs
  • Produce, shoot, and/or edit programming and promotional materials for telecast.

Coordinator

Town of West Newbury
08.2012 - 02.2014
  • Established Station Systems, Infrastructure, and day-to-day operation
  • Ensured 100% uptime by installing and maintaining efficient backups
  • Record Town Selectmen Meetings and other events
  • Schedule all Town Meetings and other programming
  • Robot Camera Operation
  • Acquire new cameras and other equipment as specified via Massachusetts State bid list
  • Perform major upgrades to stations playback system
  • Coordinated with and supervised vendor studios

Education

Cisco Networking - Network And System Administration

Bunker Hill Community College
Charlestown, MA
05.2020

Bachelor of Science - Digital Film

Champlain College
Burlington, VT
2012

Skills

  • IP Networking
  • Mac OS System Knowledge
  • Windows 7, 8, ,10 & 11 System Knowledge
  • Linux System Knowledge
  • Active Directory
  • Office 365- Exchange & Endpoint
  • Outlook
  • Firewall Management
  • Signal flow diagnostic
  • Network Cable Creation
  • MS Office Suite
  • Project management
  • Adobe After Effects
  • Adobe Premiere
  • Adobe Audition
  • Adobe Photoshop
  • Video over IP Systems
  • IT Compliance
  • IT Asset Management
  • Customer Support
  • Hardware Installation
  • Help Desk Management
  • Application support
  • IT Operations
  • IT Quality Assurance
  • Network Administration
  • Processes and procedures
  • Inventory Control

Certification

  • JAMF 100 & JAMF 200
  • CompTIA Security+

Timeline

Desktop Support Technician

EBSCO
10.2021 - Current

IT Coordinator

Cambridge Family & Children’s Service
07.2021 - 11.2021

Adjunct Professor

Lesley University
01.2019 - 12.2023

Studio & Technical Manager

Somerville Media Center
01.2015 - 07.2021

Operations Coordinator

Framingham Public Access Corp
11.2013 - 10.2014

Operations and Tech Coordinator

Town of Middleton,MA
09.2012 - Current

Coordinator

Town of West Newbury
08.2012 - 02.2014

Cisco Networking - Network And System Administration

Bunker Hill Community College

Bachelor of Science - Digital Film

Champlain College

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