Adam Stone

• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Conformed to all required safety standards for improving workplace safety
• Attended several factory training classes

• Diagnosed and repaired problems with electrical and mechanical systems.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

Performed wide array of repairs with minimal supervision and managed up time of all portable equipment. Diagnosed and repaired customer owned equipment. Researched all needed parts and communicated to customers about the repairs and how to prevent costly future investment. Worked as a team to clean and organize our shop to prevent hazards and reduce repair time.

Hiring and Firing of Front and Back of the House Team. Responsible for controlling food cost by weekly meetings with Purveyors and planning menu specials to increase customer traffic. Helped to achieve A grade inspection by state inspectors.