Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading management teams. Knowledge of budgeting, succession planning and performance management.
Overview
14
14
years of professional experience
Work History
Regional Operations Manager
Hampel Oil Distributors, Inc.
08.2023 - Current
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Enhanced customer satisfaction through effective communication and problem-solving strategies.
Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
Enforced compliance with local, state and federal regulations and company standards.
Streamlined regional operations by implementing efficient processes and procedures.
Area Fleet Operations Manager
Reyes Fleet Management
07.2021 - 08.2023
Conducted regular risk assessments to identify potential hazards and minimize incidents within the fleet operation.
Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
Managed budgeting processes, effectively controlling costs and maximizing resources.
Collaborated with human resources to recruit, train, and retain top talent within the fleet operations team.
Increased customer satisfaction by working closely with clients to understand their needs and provide tailored solutions.
Established strong vendor relationships for cost-effective procurement of vehicles and parts.
Fleet and Facilities Maintenance Manager
Reyes Fleet Management
12.2019 - 07.2021
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Parts Manager
Reyes Fleet Management
01.2019 - 12.2019
Oversee parts department
Manage 700+ pieces of tractor, trailer, Liftgate and engine equipment
Monitor inventory and reordered inventory as counts dropped below predetermined levels while staying within monthly budgets
Coached staff on appropriately handling difficult situations and billing parts out properly
Increased profits through effective management and buying while training and troubleshooting profit loss areas.
General Manager
Brakes Plus
06.2010 - 11.2018
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Introduced new methods, practices, and systems to reduce turnaround time.
Assisted in recruiting, hiring and training of team members.
Education
High School Diploma - General
Crossroads Academy
Cedar Hill, TX
05.2002
Skills
Strong understanding of fleet and operations management procedures and policies
Comprehension of federal regulations and safety guidelines
Adept at common vehicle maintenance procedures
Ability to use reporting and data tracking software
Especially adept at cost-effective preventative maintenance measures
Extensive written and oral communications skills
Strong organizational skills
Operational Efficiency
Excellent interpersonal skills
Warehouse Management
Staffing oversight
Timeline
Regional Operations Manager
Hampel Oil Distributors, Inc.
08.2023 - Current
Area Fleet Operations Manager
Reyes Fleet Management
07.2021 - 08.2023
Fleet and Facilities Maintenance Manager
Reyes Fleet Management
12.2019 - 07.2021
Parts Manager
Reyes Fleet Management
01.2019 - 12.2019
General Manager
Brakes Plus
06.2010 - 11.2018
High School Diploma - General
Crossroads Academy
Similar Profiles
DaVonna Berry StevensonDaVonna Berry Stevenson
Administrative Assistant at Hampel Oil DistributorsAdministrative Assistant at Hampel Oil Distributors