Adam Thompson
San Antonio,TX
Summary
Detail-oriented Contract Administrator with over six years of experience at Oracle, specializing in drafting commercial and government contracts across federal, state, and local levels. Proven track record of ensuring compliance and optimizing contract terms to enhance organizational efficiency. Seeking to leverage expertise in a senior contract administration role to drive strategic objectives and support organizational growth.
Overview
16
16
years of professional experience
Work History
Sales Support Specialist
Oracle
San Antonio, USA
06.2023 - Current
- Developing, communicating, and training operational process to sales team during the quote to collections sales cycle and any day-to-day operational needs
- Act as liaison with other divisions such as Contracts, Finance, Legal, Deal Strategy Team
- Provide comprehensive support to federal, state, local, and Canadian government sectors, ensuring superior service to both internal and external sales teams and partners
- Manage quote requests, order bookings, returns, and troubleshoots various issues including mis-shipments, support contracts, quoting discrepancies, and updating of reports
- Analyze pipeline and forecasts reports, attend forecast calls with frontline management and act as subject matter expert to provide operational support for bottlenecks within the sales cycles
Contract Specialist
Oracle
San Antonio, USA
11.2017 - 06.2023
- Aided stakeholders with contract performance management, interpretation of contract law, negotiations and administration of licensing agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations
- Drafted and negotiated standard and non-standard contracts which included master agreements, ordering documents, Amendments, and non-disclosure agreements
- Acted as a liaison between consultants, business practices, revenue accounting, sales teams, legal counsel, and customers to resolve contractual and consulting business issues
- Enter contractual information into a contract writing system software database
- Validated all aspects of contract packages for accuracy and compliance with Oracle’s Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness
- Submitted contract order packages to Revenue accounting for order processing and project funding
- Anticipated problems and initiate actions to ensure customer orders are processed efficiently
- Prepared final contract to include appropriate standard clauses and special provisions, final pricing and payment terms, and incentives
- Prepared contract status reports
- Leading contributor individually and as a team member, providing direction and mentoring to others
- Facilitated training sessions for new employees
- Responsible for managing, drafting, and negotiating complex commercial, federal, state, and/or local government contracts for named and strategic client accounts
Inside Sales Representative
UPS
San Antonio, USA
10.2016 - 11.2017
- Plan and conduct sales calls to address customer needs, sell additional products and services, retain current business, and follow up on leads
- Research competitors’ strategies and offerings and use product knowledge to generate solutions that meet customer needs and business objectives
- Build relationships with key decision makers and acts as a customer advocate
- Respond to and resolve customer inquiries, complaints and issues
- Coordinate opportunities and strategies with other Non-National sales team members
- Maintain knowledge of UPS products and services to develop appropriate sales solutions
- Pre-call duties include using automated sales tools to perform research into customers’ businesses and account information in order to develop appropriate selling and pricing strategies
- Review customer shipping practices to ensure contractual compliance
- Determine customer discounts and write new contracts
- Educate customers on using service channels to expedite problem resolution
- Provide compelling value proposals to potential and existing customers
Sales Manager
Mattress Firm
San Antonio, USA
12.2015 - 10.2016
- Driving sales to meet or exceed budget
- Executing the company's selling program
- Providing excellent customer service during and after the sale
- Maintaining awareness of competitor's advertisements and services offered
- Completing assigned training and development
- Participating in company/vendor training classes to remain current on products, offerings, and programs
- Ensuring assigned stores are to company standards
- Following opening and closing procedures and balancing of books
- Ensuring policies and state regulations are followed
- Managing merchandise through verifying open orders daily, transferring merchandise, bagging floor models for transfers and/or customer pickups
- Assisting in the administrative functions of the store
- Completing other projects and special assignments
Sales Associate
Academy Sports + Outdoors
San Antonio, TX
01.2009 - 09.2015
- Overseeing building’s patrons; providing customer service for over 100 patrons a day
- Entrusted with the exchange of currency as a cashier and keeping cash drawer accurate
- Providing customer support within footwear, camping, freight, and cashiering
- Ensured customer satisfaction through training modules to gain precise product knowledge in order to meet customer needs
- Train new associates in order to ensure the customer receives excellent service and upholds Academy’s standards
- Providing security for staff and patrons
- Executing multiple in-store marketing projects to meet vendor’s needs and sales increases
- Increased store revenue by collectively managing projects and extensive training in service
- Improving customer service among associates by creating a team-oriented environment
- Delegating tasks to other associates initiated by the store director(s) and management
- Requesting product transfers between stores in order to meet customer’s needs
- Providing customers with new services through emerging technologies
- Assisting in customer sales by vehicle loading of the purchased product
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TX05-2014
Skills
- Excellent communication skills
- Requests for information
- Company policy oversight
- Legal compliance
- Workflow management
- Presentations
- Contract drafting
- Contract reviews and edits
- Staff training
- Microsoft office expertise
- Order optimization
- Customer order management
- Written and oral communication skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
Awards
- Eagle Scout, 2007
- Oracle Communications All-Star Team, Q4 2019
- Oracle AWARE Beacon, Q3 2021
Timeline
Sales Support Specialist
Oracle
06.2023 - Current
Contract Specialist
Oracle
11.2017 - 06.2023
Inside Sales Representative
UPS
10.2016 - 11.2017
Sales Manager
Mattress Firm
12.2015 - 10.2016
Sales Associate
Academy Sports + Outdoors
01.2009 - 09.2015
Bachelor of Arts - Criminal Justice
Sam Houston State University