Adam Thompson
Farmington,USA
Summary
Results-driven sales and operations leader with 21+ years of leadership experience, including active-duty military service and progressive management roles in commercial insurance and retail sales. Proven ability to lead high-performing teams, drive revenue growth, improve retention, and optimize customer experience. Skilled in coaching, performance management, and building strong team cultures focused on accountability, development, and results. Adept at using data, CRM systems, and strategic planning to exceed business objectives.
Overview
24
24
years of professional experience
Work History
Commercial Insurance Sales Team Lead / Manager
ERGO NEXT Insurance
Rochester, NY
06.2025 - Current
- Lead a high-performing team in a fast-paced, high-volume sales environment handling inbound and outbound commercial insurance leads.
- Oversaw daily workflow, managing lead distribution and call activity to sustain high productivity levels.
- Monitor and manage pipeline activity in Salesforce, ensuring accurate tracking of quotes, follow-ups, and bound policies.
- Coached agents on call handling, objection resolution, and closing techniques to enhance production.
- Targeted coaching and real-time feedback improved conversion rates and sales performance.
- Support team in quoting and selling general liability, workers compensation, and commercial auto policies.
- Serve as escalation point for complex sales scenarios and underwriting questions.
- Collaborate with underwriting and service teams to ensure smooth policy issuance and customer experience.
Team Leader
CoverWallet/AON
Rochester, USA
12.2018 - Current
- Lead, mentor, and support a team of professionals, fostering a collaborative and innovative environment.
- Ensure effective communication, team development, and conflict resolution to maintain a high-performance culture.
- Prioritize tasks, manage workflows, and allocate resources to meet business and client objectives.
- Work closely with cross-functional teams to ensure client satisfaction and address client needs effectively.
- Provide insights and solutions to client based on their insurance requirements and risk profiles.
- Track team performance metrics, identify areas for improvement, and implement strategies for continuous growth.
- Collaborate with leadership and other departments to align team goals with overall business strategies.
- Promote a culture of learning by encouraging team members to participate in professional development opportunities.
Retention Team Leader
ERGO NEXT Insurance
Rochester, New York
11.2024 - 06.2025
- Managed a team responsible for renewals, retention, and cross-selling commercial insurance products.
- Handled high call volume including inbound service calls and outbound renewal follow-ups.
- Increased retention and policy renewal conversions through effective objection handling and customer engagement.
- Assisted customers with policy changes, coverage questions, and account management needs.
- Partnered with underwriting and service teams to resolve policy issues quickly and efficiently.
- Utilized CRM systems to track activities, document interactions, and manage follow-ups.
Commissioned Sales Solutions Specialist
Verizon Wireless
Rochester, USA
05.2014 - 12.2018
- Maintained a top five percent in overall sales for the district and the company, to include new activations, accessories, phone upgrades, and number one for the district for Total Mobile Protection for over three years.
- Three-year selection to winner circle for performing in top five percent for New York State.
- Led internal programs, achieving substantial growth across store and zone levels.
- Consistently led store in customer satisfaction scores exceeding 95%.
- Motivated Solutions Specialists, resulting in increased sales numbers.
Recruiter/Career Planner
United States Marine
Pennsylvania, USA
02.2002 - 09.2013
- Created targeted recruiting strategies to align with staffing projections.
- Conducted more than 200 interviews each year.
- Conducted reference and background checks on all job applicants.
- Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.
- Coordinated the training of new Marines; secured training aids, materials, and resources for accomplishing training objectives.
- Coordinated administrative functions to deliver and document training programs effectively.
- Developed, planned, and supervised in-service training activities to ensure compliance with Marine Corps Orders.
- Developed training objectives and identified resources and activities necessary for accomplishing training objectives.
- Selected or developed training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Maintained and submitted training records to ensure compliance for personnel certification.
Education
Bachelor - Communications and Business Management
The University of Arizona
Arizona03-2026
Skills
- Risk Management
- Groups and Work Teams
- Staff Training
- Development
- Management
- Employee Relations
- Retention
- Organizational Culture
- Vision
- Team Building
- Organizational Leadership
- Assessment
- New-Hire Orientations
- Confidence building
- Solution mapping
- Critical Problem Analysis
- Resolution
- Motivation
- Administrative
- Client Consultation
- Client Retention
- Leadership
- Managing
- Sales Collateral
- Mentoring
- Works
- Sales Presentations
- Organizational
- Personnel
- Problem Analysis
- Recruiting
- Sales
- Staffing
- Cold Calling
- Training programs
- Policy Enhancements
- Market Analysis
- Team development
- Lead Generation
- Sales strategy
- Sales Strategy
- Time management
- Effective communication
- Employee training
- Customer feedback
- Team leadership
- Conflict management
Accomplishments
Presidents Club, 2019, and 2020
Additional Information
- Personal Selling Skills, Achieve Global, 2008
- Licenses, Property & Casualty Insurance License, 2018
Timeline
Commercial Insurance Sales Team Lead / Manager
ERGO NEXT Insurance
06.2025 - Current
Retention Team Leader
ERGO NEXT Insurance
11.2024 - 06.2025
Team Leader
CoverWallet/AON
12.2018 - Current
Commissioned Sales Solutions Specialist
Verizon Wireless
05.2014 - 12.2018
Recruiter/Career Planner
United States Marine
02.2002 - 09.2013
Bachelor - Communications and Business Management
The University of Arizona