Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adam Tirado

Napa,CA

Summary

Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Bottega Restaurant
Yountville, CA
01.2023 - Current
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Created new menu items based on customer feedback and industry trends.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Established policies for cash handling procedures to maximize security measures.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Resolved conflicts among employees in an effective manner.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Assisted with kitchen preparation during peak times as needed.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Optimized profits by controlling food, beverage and labor costs.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Updated computer systems with new pricing and daily food specials.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Explained goals and expectations required of trainees.
  • Assisted staff by serving food and beverages or bussing tables.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.

Store Manager

ottimo Napa Valley
Yountville, CA
08.2022 - 12.2022
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Developed relationships with suppliers to negotiate better prices.
  • Planned special promotions or discounts based on market trends.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Updated POS system with new products and promotional offers.
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Checked table settings to ensure they are correct before each course was served.
  • Set up dining areas with appropriate utensils, linens, condiments, napkins, and glassware.
  • Responded promptly to customer inquiries or requests for assistance.
  • Delivered food orders accurately according to specifications provided by customers.
  • Communicated order details to kitchen staff in a timely manner.
  • Greeted guests upon arrival and directed them to their tables.

Banquet Captain

Bottega Restaurant
Yountville, CA
01.2022 - 07.2022
  • Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
  • Collaborated closely with catering managers on upcoming events and their needs.
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Assisted in setting up banquet tables, chairs, and linens for events.
  • Monitored guest satisfaction levels throughout event duration.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Responded quickly to any unexpected changes or issues that arose during an event.
  • Organized banquet staff to ensure efficient service of guests.
  • Supervised the set-up of buffets, ensuring quality presentation of all dishes.
  • Liaised with kitchen staff to ensure timely and accurate food service during events.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Totaled checks and used cash register to accept payment for services.

Store Supervisor

Broadway Market & Deli
Sonoma, CA
07.2021 - 07.2022
  • Conducted monthly inventories to determine accuracy of records.
  • Maintained updated records on product deliveries, returns, damages.
  • Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
  • Enforced safety protocols at all times while managing store operations.
  • Monitored stock levels and identified ordering needs.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Handled customer transactions and balanced cash drawers.
  • Managed daily operations, client relations and IT.
  • Used Point of Sale register system to complete transactions.
  • Informed customers about various types of produce available.
  • Monitored temperature logs for refrigerators and freezers.
  • Checked prices and located products for customers.
  • Tracked sales trends, recommending adjustments to produce orders based on customer demand.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.

Busser

Bottega Restaurant
Yountville, CA
08.2021 - 12.2021
  • Took initiative to help others whenever necessary.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Provided quick and efficient clearing of tables between courses.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Greeted customers and answered questions about menu items.
  • Ensured that each table was properly set before seating guests.
  • Bussed and reset tables in an orderly fashion.

Deli Clerk

Broadway Market & Deli
Sonoma, CA
07.2018 - 06.2021
  • Provided accurate pricing information when requested by customers.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Stocked shelves with fresh items daily.
  • Greeted customers in a friendly and professional manner.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Prepared all food orders according to customer specifications.
  • Maintained cleanliness of the deli area and equipment.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.

Education

High School Diploma -

GCA High
Santa Rosa, CA
05-2020

Skills

  • Operations Management
  • Staff Management
  • Recruitment
  • Menu development
  • Schedule Coordination
  • Customer Engagement
  • Wine Knowledge
  • Labor and food cost control

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Food Handlers Certification
  • ABC Certification

Timeline

Restaurant Manager

Bottega Restaurant
01.2023 - Current

Store Manager

ottimo Napa Valley
08.2022 - 12.2022

Banquet Captain

Bottega Restaurant
01.2022 - 07.2022

Busser

Bottega Restaurant
08.2021 - 12.2021

Store Supervisor

Broadway Market & Deli
07.2021 - 07.2022

Deli Clerk

Broadway Market & Deli
07.2018 - 06.2021

High School Diploma -

GCA High

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