Adam Uddenberg
Plainview
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Graduate Assistant Coach
Wayland Baptist University
Plainview
01.2024 - Current
- Led warm-up and cool-down sessions for practices and games to prevent injuries.
- Analyzed post-game data from previous contests to identify areas needing improvement or further development.
- Created and utilized training drills to improve team cohesiveness and performance.
- Participated in community service projects alongside student-athletes to promote positive public relations.
- Provided feedback to athletes during and after performances to encourage continuous improvement.
- Provided mentorship to athletes, fostering a positive and supportive team environment.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
- Assisted in the planning and execution of daily practice sessions to improve player skills and team cohesion.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Planned strategies and selected optimal team lineups to execute game plans.
Customer Service Representative
Cardiovascular Associates LTD.
Port-of-Spain
01.2018 - 07.2022
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Provided accurate information about products and services to customers.
Education
Master of Business Administration
Wayland Baptist University
Plainview, TX05-2025
Business Administration
University of Northwestern Ohio
Lima, OH06-2022
Skills
- Critical thinking
- Microsoft PowerPoint
- CRM software
- Attention to detail
- Mentoring and coaching
- Customer service
- Problem resolution
- Adaptability and dependability
- MS office
Languages
Spanish
Limited
French
Limited
References
References available upon request.
Timeline
Graduate Assistant Coach
Wayland Baptist University
01.2024 - Current
Customer Service Representative
Cardiovascular Associates LTD.
01.2018 - 07.2022
Master of Business Administration
Wayland Baptist University
Business Administration
University of Northwestern Ohio
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