Adam Vagell
Forked River
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Tier 2 Technical Support Engineer
Tech-Keys
Howell Township, NJ
08.2022 - 06.2024
- Managed multiple high-priority tasks simultaneously, ensuring swift resolution of critical issues.
- Collaborated with cross-functional teams to identify and address recurring system issues, enhancing overall product performance.
- Provided comprehensive technical support for software and hardware, resulting in minimized downtime for clients.
- Maintained up-to-date knowledge on company products and industry trends to provide accurate information and solutions to customers.
Security Officer
Robert Wood Johnson Barnabas Health
Toms River, NJ
09.2021 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Delivery Driver
Three Paisanos Food Servicve
Toms River, NJ
09.2014 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Auto Body Technician
Artworks-N-Motion Automotive Restoration
Mechanicsville, MD
09.2012 - 09.2014
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Ensured consistent quality control through thorough inspections of completed work before releasing vehicles back to customers.
Education
Associate of Applied Science - Information Technology
Brookdale Community College
Lincroft, NJ05-2020
Skills
- Operating System Support
- Remote Desktop Support
- Software Installation
- Network configuration
- Hardware diagnostics
Timeline
Tier 2 Technical Support Engineer
Tech-Keys
08.2022 - 06.2024
Security Officer
Robert Wood Johnson Barnabas Health
09.2021 - 08.2022
Delivery Driver
Three Paisanos Food Servicve
09.2014 - 09.2021
Auto Body Technician
Artworks-N-Motion Automotive Restoration
09.2012 - 09.2014
Associate of Applied Science - Information Technology
Brookdale Community College
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