Adam Vanbaak
Ephrata,PA
Summary
Attentive Pilot with 188.9 hours and climbing of flight experience. Exceptional safety skills to maintain 100% safe flight record. Proven to make critical decisions under pressure. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
FlyAdvanced
Lititz, PA
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Private/instrument/commercial Pilot
Flygatway
Lititz, PA
08.2022 - 03.2024
- Currently hold Private pilot/instrument rating.
- receiving commercial rating march 29th 2024.
- TT-188.9
- Night-42.5
- CX-60.4
- Instrument/Hood-65.5
- WIll be at 250+ come April-May all numbers constantly climbing.
GENERAL MANAGER
Advance Auto Parts
Lancaster, PA
06.2021 - 07.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to improve revenue and retention
- Managed shrink processes and inventory levels for corrective action planning to save costs
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Tracked monthly sales to generate reports for business development planning.
RETAIL PARTS PROFESSIONAL
Advanced Auto Parts
East Petersburg, PA
04.2018 - 06.2021
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Operated point of sales and parts lookup computer systems
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year
- Received, examined and reshelved returned parts
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
- Managed employee schedules and daily assignments
- Assisted General manager with cycle counting for inventory control
- Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
KEY HOLDER
Advanced Auto Parts
East Petersburg, PA
08.2017 - 04.2018
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Partnered with store leadership team to learn and understand management processes and reports
- Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full
- Protected store assets by assisting with audits, routine cycle counts and physical inventory
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Education
High School Diploma -
Pennsbury High School
06.2015
Skills
- Sales team development
- Cross-functional team management
- Policy/program development
- Supervision and training
- Staff supervision
- Staff training and development
- Profit and loss accountability
- Sales expertise
- Training and coaching
- Team building and motivation
- Recruiting and hiring
- Customer experiences
- Sales planning and implementation
- Communication skills
Timeline
Customer Service Representative
FlyAdvanced
08.2022 - Current
Private/instrument/commercial Pilot
Flygatway
08.2022 - 03.2024
GENERAL MANAGER
Advance Auto Parts
06.2021 - 07.2022
RETAIL PARTS PROFESSIONAL
Advanced Auto Parts
04.2018 - 06.2021
KEY HOLDER
Advanced Auto Parts
08.2017 - 04.2018
High School Diploma -
Pennsbury High School