Adam Vasquez
Tulare,CA
Summary
Responsive team leader with strong merchandising background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
15
15
years of professional experience
Work History
Call Center Supervisor
Southern Airways Express
Palm Beach, FL
11.2021 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
Assistant Manager
Banana Republic Factory Store
Tulare, CA
06.2014 - 09.2019
- Took on roles in men's and women's merchandising, progressing to operations every six months.
- Guided merch team for smooth integration of new flow.
- September 2017-Novemeber 2017, acting General Manager for Banana Republic Factory Store Outlets at Tejon Ranch.
- Consistently achieved positive sales against last year's figures and the budget.
- Launched new process 'ship from store'.
- Stepped in as Acting GM for Tulare during two different periods.
- Launched 'instock' process and maintained flat or positive KPI's over LY.
- Maintained and improved all measured processes IE; credit card, Bright Loyalty, Instock, Ship from Store, and Order in Store.
Store Selling Manager
Polo Ralph Lauren
Tulare, CA
07.2010 - 03.2014
- Part time associate working shipment twice a week( maintaining brand standard UPH of 125) to promo/markdown lead within two months.
- Managed setup and operations on the first floor in less than eight months.
- Full time manager within one year.
- Directed initiatives focused on associate education in customer service excellence.
- Lead all shipment, promo/markdown, merchandising team training's to brand standard.
- Assisted in all areas of management(merchandising, operations, human resource, and payroll management).
- Assisted in training of all incoming managers.
Education
High School Diploma -
Tulare Union High School
Tulare, CA01.2009
Skills
- Business development understanding
- Project management abilities
- Staff Development
- Merchandising
- Sales monitoring
- Customer relations
- Product and service knowledge
- Retail Operations Management
- Microsoft Office expertise
Timeline
Call Center Supervisor
Southern Airways Express
11.2021 - Current
Assistant Manager
Banana Republic Factory Store
06.2014 - 09.2019
Store Selling Manager
Polo Ralph Lauren
07.2010 - 03.2014
High School Diploma -
Tulare Union High School