Adam Wade
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level claims position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Cambia Health Solutions
04.2023 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance plans.
- Used Salesforce to process plan benefits.
- Educated members about health insurance coverage, benefits, and costs.
- Maintained composure in stressful situations.
Head Cashier
McLendon Hardware
04.2021 - 04.2023
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed both cash and card purchases and returns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Grill Manager
McDonald's
03.2019 - 04.2021
- Provided support to crew members through all facets of food preparation and customer service.
- Distributed food to team members with efficiency in high-volume environment.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Verified order accuracy and quality ahead of service to maintain standards.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Motivated staff to perform at peak performance.
Starbucks Barista
Fred Meyer
04.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Sumner High School
Sumner, WA06.2016
Skills
- Information Security
- Complaint resolution
- Data Entry
- Live chat support
- Computer Proficiency
- Detail oriented
- Accuracy and Precision
- Teamwork and Collaboration
- Customer Service
- Analytical Skills
- Memorized 10-Key
- 65 WPM 100% Accuracy
Timeline
Customer Service Representative II
Cambia Health Solutions
04.2023 - Current
Head Cashier
McLendon Hardware
04.2021 - 04.2023
Grill Manager
McDonald's
03.2019 - 04.2021
Starbucks Barista
Fred Meyer
04.2018 - 03.2019
High School Diploma -
Sumner High School