Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ADAM WADE FRENCH

Calhoun,Georgia

Summary

Dynamic and detail-oriented Computer Support Specialist with over 3 years of experience in the technology industry, specializing as a Tech Support Agent. Possesses a deep understanding of computers and electronics, with a strong aptitude for diagnosing and troubleshooting complex issues efficiently. Proven track record in customer experience management, enhancing satisfaction and loyalty through strategic service initiatives. Recognized for exceptional leadership capabilities, adaptability to evolving environments, and a steadfast commitment to delivering high-quality results through collaboration and effective problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Experience Management

Conduent
12.2024 - 07.2025
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
  • Excellent communication skills, both verbal and written.
  • Exceeded performance metrics consistently, earning recognition as Diamond Agent within H&R Block for 3 months.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up on Salesforce.

I.T Installation Technician

Sedona Technologies
01.2022 - 08.2024
  • Installing hardware including Desktops, Laptops, LAN printers, desktop printers, All in one printers, Scanners, and Cradlepoints for State Farm insurances.
  • Troubleshooting all devices in office and remotely.
  • Update and maintain records of all agencies.
  • Working with remote support to troubleshoot issues with all devices.
  • Traveling to train other installers.
  • Worked all over Georgia and some in Minnesota for State Farm
  • Traveled to over 300 different State Farm Agencies
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.

Assistant Store Manager

Hot Topic
08.2023 - 03.2024
  • Open and close the store.
  • Provide excellent customer service.
  • Managed KPI, including ADT and UPT
  • Managed all P.O.S devices and opened and closed all register and made deposits.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Amazon Delivery Driver

Sunny Tiger Logistics
08.2022 - 12.2022
  • Load and unload all packages from Amazon Warehouse
  • Working with other drivers to maintain excellent delivery times
  • Navigate city and county roads to deliver packages.

Assistant Kitchen Manager

World of Wings
08.2019 - 08.2022
  • Cooking.
  • Working with vendor for inventory
  • Closing duties including cleaning, prep, paperwork, and closing cash register.
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.

Education

Associate of Applied Science - Applied Computer Science

Georgia Northwestern Technical College
Calhoun, GA
05.2024

Skills

  • CISCO skills
  • SQL skills
  • Programming skills
  • Computer Forensics and Ethical Hacking and Penetration skills
  • IT analysis, Design, and Project Management skills
  • Customer experience management
  • Call center experience
  • Customer relationship management (CRM)
  • Key holder experience
  • [Salesforce] CRM system proficiency
  • Inbound and outbound calls
  • Tech support

Accomplishments

Diamond Agent Award Winner for 3 months with H&R Block(Top Performing Agent in all metrics)

Certification

  • CompTIA Security+
  • CompTIA A+ Certified Technician
  • PC Repair and Network Technician

Timeline

Customer Experience Management

Conduent
12.2024 - 07.2025

Assistant Store Manager

Hot Topic
08.2023 - 03.2024

Amazon Delivery Driver

Sunny Tiger Logistics
08.2022 - 12.2022

I.T Installation Technician

Sedona Technologies
01.2022 - 08.2024

Assistant Kitchen Manager

World of Wings
08.2019 - 08.2022

Associate of Applied Science - Applied Computer Science

Georgia Northwestern Technical College

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