Adam Wagner
Depew,NY
Summary
Dedicated Class A CDL Delivery Driver with a strong work ethic and proven skills in customer support, route planning, and safety compliance.
Results-driven delivery driver with over 20 years of experience in managing delivery schedules and providing exceptional customer service. Known for effective problem-solving skills and adaptability in dynamic environments, ensuring customer satisfaction and timely deliveries.
Experienced delivery driver excelling in safety compliance and route management. Recognized for fostering strong customer relationships and enhancing service delivery processes. Committed to leveraging expertise to improve operational efficiency and customer support.
As a Class A CDL Delivery Driver, have demonstrated skills in managing and executing efficient deliveries while maintaining safety standards. With background in operating various types of commercial vehicles, possess expertise in navigation and route planning. Strengths include excellent customer service, time management, and ability to work under pressure. Previous roles have positively impacted company efficiency through consistently meeting delivery schedules and reducing delivery errors.
Overview
21
21
years of professional experience
Work History
Class A CDL Delivery Driver
Try-it distributing
Lancaster, New York
07.2004 - Current
- Operated Class A trucks for timely deliveries across assigned routes.
- Inspected vehicles before and after trips to ensure safety compliance.
- Loaded and unloaded products efficiently while following company procedures.
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Operated delivery vehicle to transport goods efficiently and safely.
- Managed delivery schedules to ensure timely arrivals at various locations.
- Communicated with dispatch to confirm routes and resolve any issues promptly.
- Assisted customers with inquiries about deliveries and product information.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Assisted warehouse personnel in packing orders when necessary.
Skills
- Vehicle inspection
- Route planning
- Load management
- Safety compliance
- Customer support
- Customer relationship
- Order fulfillment
- Payment collection
- Flexible schedule availability
- Safe driving practices
- Route planning expertise
- Decision-making capacity
- Strong work ethic
- Adaptability to change
- Customer service
- Cargo handling
- Load balancing
- Route management
- Dispatch communication
- Verbal and written communication
- Inventory management
- Skilled forklift operator
- Stocking and inventory
- Current CDL license
- Pallet jack and hand truck operation
- Route logs
- Safe driving record
- Problem solving
- Conflict resolution
- Time management
- Product knowledge
- Financial transactions
- Vendor relationship
- Customer needs assessment
- Problem-solving
- Strategic thinking
- Decision-making
- Positive attitude
- Customer relationship management
Timeline
Class A CDL Delivery Driver
Try-it distributing
07.2004 - Current