Adam Walker
Abingdon,MD
Summary
Friendly and enthusiastic Customer Service Representative with over 7 years experience in the work force. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. History of working alone or with performance-oriented team to complete weekly tasks and jobs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to grow with my place of employment and also team members to achieve company goals and form a lasting career relationship.
Overview
9
9
years of professional experience
Work History
Landscape Foreman
Akehurst Landscaping
04.2021 - 02.2023
- Verified completed projects met approved time, quality, and cost estimates.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Developed and maintained positive relationships with clients and other stakeholders.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Maintained routine landscaping schedules to boost lawn health.
- Operated landscaping equipment with focus on safety and machine longevity.
- Managed and coordinated installation of complex landscaping projects.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Created and maintained detailed records of landscaping projects for future reference.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Installed and maintained landscapes at homes, offices, and parks.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
Personal Shopper
Instacart
03.2019 - 12.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Tracked substitutions and informed customers of changes.
Customer Service Representative
Bel Air Liquors
01.2016 - 11.2016
- Stock | Bel Air Liquors | Bel Air, Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Received merchandize and stocked shelves
- Cashier
- Answer customers' questions about merchandize and advise customers on merchandize selection
- Itemize and total customer merchandize selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Compare merchandize invoices to items actually received to ensure that shipments are correct
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandize
- Transport packages to customers' vehicles
- Receive, open, unpack and issue sales floor merchandize.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sports Instructor
YMCA
09.2013 - 11.2016
- Observe participants and inform them of corrective measures necessary for skill improvement
- Instruct participants in maintaining exertion levels to maximize benefits from exercise routines
- Offer alternatives during classes to accommodate different levels of fitness
- Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements
- Maintain fitness equipment
- Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment
- Monitor participants' progress and adapt programs as needed
- Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured persons to physicians
- Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball
- Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participants' physical capabilities.
- Provided emergency first aid and CPR as needed.
- Collaborated with other fitness professionals to develop and implement new programs.
- Implemented new and creative exercise routines to keep participants motivated.
- Set up and broke down equipment before and after classes.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Adapted classes to meet needs of participants with varying fitness levels.
- Administered first aid and CPR in athletic environments to address emergency situations.
Food Truck Operator
Pairings Bistro
05.2018 - 11.2018
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Accepted orders and packed food for takeout and delivery.
- Greeted customers, answered menu questions and responded to complaints.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Assisted food prep and assembly on line and served Number customers per day.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma - General
Patterson Mill High School
Bel Air, MD2014
Skills
- Mulching Gardens
- Project Deadlines
- Applying Fertilizer
- Sowing Grass Seed
- Tool Inventory
- Lawn Aeration
- Cultivating Soil
- Watering Lawns and Trees
- Work Site Cleaning and Organization
- Reading Comprehension
- Pruning and Maintaining Trees
- Trimming and Weeding
- Landscaping Knowledge
- Hedge Walls
- Foliage Removal
- Customer Inquiries
- Grounds Maintenance
- Riding Mowers
- Using Hand Tools
- Basic Repairs
- Workflow Efficiency
- Machine Safety Practices
- Landscape Maintenance
- Transplanting and Potting Plants
- Shoveling Snow From Walkways
- Weather Tolerance
- Complex Problem-Solving
- Maintaining Equipment
- Power Saws
- Responsible and Punctual
- Company Guidelines
- Electric Clippers
- Planting Flowers and Bushes
- Heavy Lifting
- Training Junior Team Members
- Plant Placement
- Snow Blowers
- Contractual Obligations
- Verbal and Written Communication
- Hand and Power Tool Operation
- Enforce Safety Procedures
- Leaf Raking, Mulching and Composting
- Manage New Plantings
- Maintain Schedules
- Weeding gardens
- Watering lawns and trees
- Hedge walls
- Grounds maintenance
- Lawn aeration
- Transplanting and potting plants
- Trimming and weeding
- Planting flowers and bushes
- Landscape equipment operation
- Community Outreach Programs
- Gameplay Techniques
- Active Member Engagement
- Game Rules and Regulations
- Recreational Activities
- Creativity and Flexibility
- Team-Building Exercises
- Exercise Safety
- Sports Fundamentals
- Equipment Usage
- Mulching Gardens
- Activity Planning
- Classroom Instruction
- Group Instruction
- First Aid
- Credit Card Payment Processing
- Customer Relations
- Retail Sales Customer Service
- Stocking and Replenishing
- Closing Sales
- Customer Service
- Money Handling Abilities
- Call Triaging
- City and Non-City Driving
- Valid Driver's License
- DOT Requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Landscape Foreman
Akehurst Landscaping
04.2021 - 02.2023
Personal Shopper
Instacart
03.2019 - 12.2019
Food Truck Operator
Pairings Bistro
05.2018 - 11.2018
Customer Service Representative
Bel Air Liquors
01.2016 - 11.2016
Sports Instructor
YMCA
09.2013 - 11.2016
High School Diploma - General
Patterson Mill High School
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