Adam Ward
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Friendly SS TL with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
18
18
years of professional experience
Work History
Store Support Team Leader
Whole Foods Market Inc
03.2022 - Current
- Handled customer complaints and issues politely and professionally.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Prepared materials for following shift.
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Interviewed, trained and coached multiple TM's to achieve company and store goals.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Interviewed, trained, and coached multiple TM's to achieve company and store goals.
- Established team priorities, maintained schedules and monitored performance.
- Trained and coached 6 TM's to move into Leadership role.
- Trained and coached 8 TM's to move into Supervisor role.
- Lead store into one of the most successful Holiday's we have had.
- Introduced structure, systems, and best practices to Store Support.
Specialty Associate Team Leader
Whole Foods Market Inc
05.2021 - 03.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated financial health of Specialty Team by controlling shrink, through responsible ordering practices. We were always in top 3 for shrink.
- Successfully rolled out new Wine Core list.
- Completed physical inventory counts each quarter.
Store Support Associate Team Leader
Whole Foods Market Inc
02.2018 - 04.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Stepped into acting TL role during Pandemic while accommodating team that increased 2 fold to accommodate growing E-Commerce demand.
- Successfully wrote schedules to meet demands of business and for TM's to have positive work home life balance.
- Worked Shifty shifts as needed.
- Successfully lead Holiday Table multiple years
- Proven ability to learn quickly and adapt to new situations
Store Support Supervisor
Whole Foods Market Inc
08.2017 - 01.2018
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Cashier
Whole Foods Market Inc
04.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Server/Bartender
Joe's Crab Shack
04.2015 - 05.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Manger/Food Waiter
Monterey's Little Mexico
04.2005 - 06.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ordered product for restaurant.
- Partnered with Corporate to come up with new training guide for all new team members.
Education
GED -
Tulsa Community College
Tulsa, OKSkills
- Retail Metrics and Goals
- Professional Relationships
- Inventory Control
- Store Policies and Procedures
- Inventory Reconciliation
- Excellent Written and Verbal Communication
- Goal-Driven
- Constructive Feedback
- Merchandising
- Safety and Cleanliness Standards
- Employee Coaching
- Key Performance Indicators (KPI)
- Issue and Conflict Resolution
- Time Management
Timeline
Store Support Team Leader
Whole Foods Market Inc
03.2022 - Current
Specialty Associate Team Leader
Whole Foods Market Inc
05.2021 - 03.2022
Store Support Associate Team Leader
Whole Foods Market Inc
02.2018 - 04.2021
Store Support Supervisor
Whole Foods Market Inc
08.2017 - 01.2018
Cashier
Whole Foods Market Inc
04.2017 - 08.2017
Server/Bartender
Joe's Crab Shack
04.2015 - 05.2017
Manger/Food Waiter
Monterey's Little Mexico
04.2005 - 06.2015
GED -
Tulsa Community College
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