Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Manager
Windstream
01.2020 - Current
Responsible for managing a team of 20 plus d2d sales reps across the entire state of Kentucky
Knowing P&L, Looking at reports and managing accordingly and ensuring that my people are held accountable each day.
Maintained accurate records of all sales activities including leads generated and closed deals.
Identified opportunities for cross-selling and up-selling within existing customer base.
Conducted regular market research to identify customer needs and preferences.
Resolved customer inquiries promptly as well as escalated issues when necessary.
Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
Advertising Consultant
The Anderson News
01.2018 - 01.2020
Conducted competitive analysis to identify opportunities in the marketplace.
Managed budgets and tracked expenses related to advertising campaigns.
Maintained relationships with key industry players including media outlets and influencers.
Analyzed client needs and created tailored marketing strategies that met their objectives.
Advised clients on best practices for staying current with emerging technologies.
Assisted with copywriting tasks related to ad content development.
WIRE TECHNICIAN/INTEGRATED SOLUTIONS CONSULTANT
AT&T
01.2016 - 09.2018
Installing fiber optic and copper high speed internet to customers all across central Kentucky
That's a job that I continued for over 2 years before transitioning into a new role where I provide customer service experience at the customers door during installations and look at ways we can help save the customers money
I was top sales on my team.
Performed preventative maintenance activities on existing cabling infrastructure in order to extend its lifespan.
Coordinated with local utility companies regarding any required permits prior to beginning an installation project.
Provided technical support to customers regarding their cable television services.
Adhered to established policies and procedures when handling customer accounts.
Organized client visits, presentations, product demonstrations and trade shows.
Collaborated with other departments such as marketing, finance, logistics.
Assisted in developing promotional materials such as flyers, brochures.
GENERAL MANAGER
AARONS SALES AND LEASE OWNERSHIP
08.2014 - 12.2015
Managed a team of people that we leased furniture electronics and other merchandise to consumers
Was responsible for managing P&L and managed to grow the store by 130 customers (That's a big number in that world)
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Conducted regular meetings with senior management team to review progress against established objectives.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
PROGRAM DIRECTOR
EUBANKS BROADCASTING
02.2013 - 08.2014
Was responsible for running 4 different radio stations and ensuring that ads played on time
Had to have technical knowledge to survive here as daily there were technical issues that needed to be resolved
Responsible for the hiring and firing of DJs and part time board operators.
Managed budgeting processes, including creating forecasts and tracking expenses.
Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
Developed strategic plans to ensure successful program operations.
Oversaw administrative support staff to facilitate day-to-day program activities.
Partnered with production team to resolve casting, budget and coverage problems.
Produced and edited copy material for broadcasting.
PROMOTIONS ASSITANT ON AIR TALENT
JOURNAL BROADCAST GROUP
10.2009 - 11.2012
Was responsible for setting up remote broadcast at various locations throughout the city and marketing for the station as well as running the number 1 show in Knoxville 2 years in a row.
Recorded commercials or public service announcements from scripts provided by clients.
Worked closely with sales teams to ensure that advertising spots ran according to schedule.
Compiled research materials to develop topics for talk shows and news reports.
Monitored ratings reports to identify areas of improvement within the station's programming.
Edited audio files using digital software programs such as Pro Tools.
Researched current events and trends to develop new ideas for broadcasting segments.
Responded promptly to viewer inquiries via phone calls, emails, social media comments.
Organized live remote broadcasts at various events around the city.
Provided technical support during live broadcasts as needed.
Created an effective system for tracking listener feedback and data.
Prepared daily show rundowns outlining all scheduled segments for upcoming shows.
NEWS DIRECTOR AND ON AIR TALENT
FORCHT BROADCASTING
05.2008 - 09.2009
Monitored broadcast competition for changes in format or content ideas that could be implemented at own station.
Assigned roles among team members according to their strengths while ensuring equal workloads.
Developed relationships with sources within the community to increase access to breaking news stories.
Created strategies to improve audience engagement in local and national news topics.
Researched, wrote, and edited stories for broadcast.
Reviewed scripts written by other broadcasters before they were aired on-air.
Coordinated with producers, directors, and other staff members to create engaging radio content.
Prepared daily show rundowns outlining all scheduled segments for upcoming shows.
Assisted in the production of promotional materials including press releases, flyers.
Developed and implemented creative radio programming strategies.
Education
COMMUNICATIONS (WITH MARKETING CERTIFICATE) -
UNIVERSITY OF PHOENIX
04.2024
BUSINESS AND COMMUNICATIONS -
UNION COLLEGE
08.2014
Skills
Operations Management
Sales expertise
Strategic development
Personnel Management
Sales Planning
Performance Management
Order Management
Sales and marketing strategies
Sales Development
Delivery fleet management
Staff Supervision
Operational management
References
Chris Collins, Former Co-Worker, (480)861-0817
Stephen Nicholas, Former Co-Worker, (859)324-6658
Travis Stephenson, Former Manager, (606)515-3083
Jacob Kennedy, Former Employee worked for me, (502)331-5516
Tim Branstetter, Worked for me and Co-Host of a Radio Show, 606595-2272
Accomplishments
Kentucky Colonel (Awared in 2020 by Governor Andy Beshear)