Adam Westbrook
Mansfield,OH
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
18
18
years of professional experience
Work History
Operations Manager
Railserve
Marion, Ohio
11.2023 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
Production Supervisor
Ardagh Group
Huron, Ohio
10.2021 - 10.2023
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Ensured safety regulations were followed by all personnel in the production area.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Investigated customer complaints related to product quality or delivery times.
Conductor/Engineer
Norfolk Southern
Bellevue, OH
03.2007 - 10.2021
- Conducted safety inspections of train equipment prior to each trip.
- Monitored the speed, distance traveled, and time of train travel.
- Ensured compliance with all applicable railroad rules and regulations.
- Followed strict safety protocols at all times while operating a train engine.
- Assisted in training new conductors on operational procedures and safety protocols.
- Conducted periodic tests on brakes, air compressors, fuel tanks, oil levels.
- Operated trains, adhered to route plans and maintained operations and repair schedules.
Education
High School Diploma -
Willard High School
Willard, OH03-2007
Skills
- Production
- Marketing
- Incidents management
- Performance reporting
- Health and safety compliance
- Performance monitoring
- Financial and cash flow analyses
- SAP expertise
- Budgeting and cost control
- Purchasing and procurement
Timeline
Operations Manager
Railserve
11.2023 - Current
Production Supervisor
Ardagh Group
10.2021 - 10.2023
Conductor/Engineer
Norfolk Southern
03.2007 - 10.2021
High School Diploma -
Willard High School