Adam Wilkerson
Seattle,WA
Summary
Organized and dedicated professional with a proven track record of delivering exceptional customer service in fast-paced environments. Demonstrates keen attention to detail and strong decision-making skills while managing multiple concurrent tasks. Possesses a self-motivated work ethic that enables effective performance in both independent and team environments. Proactive and goal-oriented, excels in time management and problem-solving. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service/Course IT & Admin
Herman & Wallace Pelvic Rehab Institute
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with customers from waitlists.
- Followed up with registrants to reschedule missed courses
- Coordinated with other departments to facilitate seamless operation and excellent customer service.
- Managed complex calendars for all H&W courses, efficiently scheduling and managing course schedules and registrants.
Kitchen Manager
Southern Grounds - Jacksonville, FL
09.2019 - 08.2021
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Executive Chef
The Catch Seafood Restaurant and Oyster Bar
02.2017 - 09.2019
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
Executive Chef
Laurel Restaurant and Bar
11.2015 - 12.2016
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
Sous Chef
Ink & Elm
09.2013 - 11.2015
- Acted as head chef when required to maintain continuity of service and quality.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
Education
North Georgia College and State University
05.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Strong Organization
- Data Entry
- Follow-up skills
- Schedule Management
- Adaptable and Flexible
- Customer Relations
- Conflict Resolution
- Proficient with Microsoft Word, Outlook and Salesforce
Certification
ServSafe
Timeline
Customer Service/Course IT & Admin
Herman & Wallace Pelvic Rehab Institute
01.2023 - Current
Kitchen Manager
Southern Grounds - Jacksonville, FL
09.2019 - 08.2021
Executive Chef
The Catch Seafood Restaurant and Oyster Bar
02.2017 - 09.2019
Executive Chef
Laurel Restaurant and Bar
11.2015 - 12.2016
Sous Chef
Ink & Elm
09.2013 - 11.2015
North Georgia College and State University