Adam Wilkins
Colorado Springs,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Cabinet Specialist
CO Lumber
Colorado Springs, CO
10.2022 - Current
- Analyzed client feedback and preferences to deliver tailored design solutions that meet specific needs.
- Led client consultations, providing expert advice on design trends and material selection for cabinetry projects.
- Created innovative cabinetry solutions that addressed client needs and enhanced overall usability.
- Maintained detailed records of client preferences, ensuring personalized service for repeat customers.
- Conducted comprehensive consultations with clients to assess their cabinetry requirements and preferences.
- Addressed customer issues promptly to enhance satisfaction and foster repeat business opportunities.
Auto Claims Adjuster
USAA - P&C Auto Insurance
Colorado Springs, CO
06.2022 - 10.2022
- Explained complex regulations and policy guidelines to clarify claims process for insured parties.
- Performed investigations, evaluated, negotiated and settled total loss auto claims in collaboration with customers, auto body shops and service providers.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
Regional Manager Framing/ Store Co-Manager
Hobby Lobby
Colorado Springs, CO
09.2009 - 06.2022
- Analyzed client feedback and preferences to deliver tailored design solutions that meet specific needs.
- Led client consultations, providing expert advice on design trends and material selection for cabinetry projects.
- Created innovative cabinetry solutions that addressed client needs and enhanced overall usability.
- Maintained detailed records of client preferences, ensuring personalized service for repeat customers.
- Conducted comprehensive consultations with clients to assess their cabinetry requirements and preferences.
- Addressed customer issues promptly to enhance satisfaction and foster repeat business opportunities.
Education
High School Diploma -
Gatesville High School
Gatesville, TX05.1990
Skills
Sales and marketing strategies
Operational management
Customer and vendor relations
Budgeting and P&L
Territory sales management
Staff training and development
Loss prevention
Education and Training
other
Timeline
Cabinet Specialist
CO Lumber
10.2022 - Current
Auto Claims Adjuster
USAA - P&C Auto Insurance
06.2022 - 10.2022
Regional Manager Framing/ Store Co-Manager
Hobby Lobby
09.2009 - 06.2022
High School Diploma -
Gatesville High School