Adam Williams
North Myrtle Beach,SC
Summary
I have been married for 21 years. I have 2 grown children. One is a public defender and the other is in the coast guard. I am a very well rounded person both personally and professionally. I have numerous skills in various fields. I am a “high energy” type person with a great work ethic as well as a great communicator.
Overview
24
24
years of professional experience
Work History
IT Technician
Satellite Sales & Service
10.2016 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Quality Control Manager/Warranty Claims Manager
Homeland Vinyl Products
06.2014 - 06.2016
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Maximized quality and reduced costs Number% by maintaining QC objectives.
- Collected and analyzed Type material samples to evaluate quality, providing feedback and interpretation to production management or staff.
- Used Software to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Conducted audit inspections and independent checks to verify parts and materials.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Calibrated instruments and scales in production area and quality lab.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
Independent Insurance Adjuster
Metro Public Adjustment, Inc
09.2010 - 06.2016
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Organized, planned and documented materials for Type claims.
Laboratory Technician
Mannington Mills Inc.
06.2000 - 04.2013
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Trained new associates in laboratory procedures and standards.
- Maintained documentation on tests performed in lab.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
Fabrication Welder
Accurate Industrial
06.1999 - 06.2001
- Read and followed blueprints and weld diagrams.
- Used cutting torches to shape and cut metal for fabrication projects.
- Maintained clean and organized work area to prevent workplace accidents.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
- Finished welding and fabrication projects using grinders.
- Made steel form parts using various cutting equipment and welded part together per specifications.
- Documented welding on specified work order.
Education
Diploma -
Woodstown High School
Woodstown, NJ06.1999
Skills
- Helpdesk Services
- Software Deployment Management
- Data Retention
- AV Installation
- Application Installation
- User Training
- Organizational Skills
- Low-Voltage Cabling
- Component Replacements
- Troubleshooting and Diagnostics
- Inventory Control Systems
- Hardware and Software Configuration
- Technical Support
- Wireless Networking
- Connected Installations
Timeline
IT Technician
Satellite Sales & Service
10.2016 - Current
Quality Control Manager/Warranty Claims Manager
Homeland Vinyl Products
06.2014 - 06.2016
Independent Insurance Adjuster
Metro Public Adjustment, Inc
09.2010 - 06.2016
Laboratory Technician
Mannington Mills Inc.
06.2000 - 04.2013
Fabrication Welder
Accurate Industrial
06.1999 - 06.2001
Diploma -
Woodstown High School