Adam Williams
Colorado Springs,CO
Summary
Accomplished Auto Adjuster and HR Director with a proven track record at USAA and Life Care Center of Colorado Springs, enhancing operational efficiency and employee satisfaction. Expert in insurance policy, staff leadership, and HR policy implementation. Spearheaded significant transitions and improved service delivery through strategic leadership and operational management. Demonstrates exceptional claim investigation skills and a commitment to fostering professional growth and teamwork.
Overview
8
8
years of professional experience
Work History
Auto Adjuster
USAA
11.2023 - Current
- Promoted within one year for an early promote and have continued to meet above all required metrics.
- Ensured policyholder compliance with insurance contracts by explaining coverage details accurately and thoroughly.
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses or ASE certifications.
- Coordinated effectively with other departments within the organization to address policy concerns or complex issues arising from specific claims scenarios.
- Exercised sound judgment in determining total loss situations based on factors such as cost of repairs versus actual cash value of the vehicle involved in the accident.
Human Resources Director
Life Care Center of Colorado Springs
06.2023 - 11.2023
- Increased employee hiring by 75 percent while decreasing onboarding by 50 percent time to increase timely staff to floor. Resulting in better staff coverage and increased revenue due to increased patient count.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
Business Office Director
Sunny Vista Living Center
11.2021 - 12.2022
- Changed billing pracitces and collection to turn 2 million dollar a year loss into postive cash flow in less than 9 months.
- Through increased reveune was able to increasing staff pay by 25 percent, and hiring 125 internal employee through out entire campus.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Spearheaded the transition to new software systems, increasing efficiency and reducing errors in data management.
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
Business Support Coordinator
Rocky Mountain Health Care Services
07.2016 - 01.2020
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Corrected over 125 applications for medicaid increasing reveune from 0 to over 1 million monthly by identifying error with enrollment process.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Coordinated team meetings, events, and training sessions for optimal employee engagement and productivity.
Education
MBA -
CSU Global
Colorado Springs, CO11.2024
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ09.2021
Skills
- Insurance policy knowledge
- Staff Leadership
- Operations Management
- Payment Processing
- Claim investigation
- HR Policies Implementation
- Onboarding process
- Compensation and benefits
- Recruitment Strategies
- Payroll Management
- Employee Relations
Accomplishments
I am a current dual chair for the Adelante Colorado Springs USAA chapter for outside events and education. I set events and increase diversity through education, events, and communication throughout USAA culture.
Timeline
Auto Adjuster
USAA
11.2023 - Current
Human Resources Director
Life Care Center of Colorado Springs
06.2023 - 11.2023
Business Office Director
Sunny Vista Living Center
11.2021 - 12.2022
Business Support Coordinator
Rocky Mountain Health Care Services
07.2016 - 01.2020
MBA -
CSU Global
Bachelor of Science - Applied Management
Grand Canyon University
Similar Profiles
Brandin M. SullivanBrandin M. Sullivan
Life, Health, and Annuities Agent at USAALife, Health, and Annuities Agent at USAA
Virgilia BurrillVirgilia Burrill
Claims Adjuster at USAAClaims Adjuster at USAA
JUAN CARLOS OSUNAJUAN CARLOS OSUNA
Loan Officer at USAALoan Officer at USAA
Antanae BrownAntanae Brown
Short Term Disability Claims Specialist at USAAShort Term Disability Claims Specialist at USAA
Erron Ty CoxErron Ty Cox
Material Coordinator/Warehouse/Vehicle Storage Yards/Office Duties at AKIMA, LLCMaterial Coordinator/Warehouse/Vehicle Storage Yards/Office Duties at AKIMA, LLC