Adam Wilson
Henderson
Summary
Educated and accomplished Customer Service and Hospitality professional, with a demonstrated history in the luxury retail and restaurant industries. Polished personality with sharp business ingenuity, accredited with consistent high-performance in sales. Proven history of maintaining professionalism and positivity in stressful situations. Motivated, focused and organized team-player with 20+ years of cultivated experience.
Overview
14
14
years of professional experience
Work History
Client Advisor
Zimmermann
Las Vegas
04.2025 - Current
- Provide personalized service to create memorable shopping experiences for customers, in line with Zimmermann's global vision
- Achieve sales targets and KPI's whilst upholding Zimmermann's brand standards
- Ensure that a consistently high standard of visual presentation is achieved and reflective of the brand directives
- Consistently acquire and grow the client database through engaging and maintaining sincere, professional client relationships
Client Advisor
Gucci
Las Vegas
02.2023 - 04.2025
- Provided an exceptional customer service experience by exceeding client expectations
- Demonstrated an excellent knowledge of products, as well as Gucci history and heritage in accordance with the Gucci selling ceremony
- Drove and exceeded individual KPI goals by ensuring the highest level of customer service and quality of sales
- Consistently achieved or exceeded monthly individual and store sales goals, enhancing and developing the business
Expert Client Advisor
Louis Vuitton
Las Vegas
06.2021 - 02.2023
- Consistently delivered world class, luxury customer service while cultivating personal, long-term relationships, building brand loyalty and increasing sales revenues
- Continuously drove and achieved individual/team objectives whilst remaining accountable for sales results, independently and categorically
- Exemplified passion for the brand by encouraging clients to fully experience the heritage, styles and exquisite quality of Louis Vuitton products and services
- Coached and developed advisors to improve personal selling skills and achieve sales goals, collaborated and strategized on growing our clients' lifestyles with the brand, and directly assisted with the training and development of new employees
District Auditor
Palm Beach Tan
Las Vegas
10.2020 - 10.2021
- Independently oversaw the corporate compliance and cleanliness standards of Palm Beach Tan's Las Vegas District; 7 salons in total
- Ensured that each salon was in continuous compliance with Palm Beach Tan's internal control procedures, scoring against an official 121-checkpoint corporate audit form
- Reported audit findings directly to the Las Vegas District Manager monthly, providing detailed documentation of areas that require improvement and finalized test scores
Senior Customer Service Consultant
Burberry Limited
Las Vegas
10.2019 - 06.2021
- Coached and developed consultants to improve personal selling skills and achieve sales goals, advised on proper techniques for fluidity with case management and directly assisted with the training and development of new employees
- Provided resolutions and de-escalated difficult client issues and complaints while managing the client's expectations
- Demonstrated empathy and intuition by anticipating and understanding the clients’ needs, while persevering to resolve any service or product related issues with specialist after-sales knowledge
- Navigated multiple software systems while engaging clients and colleagues via phone, live chat and email dialogues
- Exemplified passion for the brand by encouraging clients to fully experience the style, look and quality of Burberry products and services
Training Store Manager
Palm Beach Tan
Las Vegas
04.2017 - 12.2019
- Created a positive, team-based environment while developing and motivating employees to exceed company goals and expectations
- Hired, trained and developed internal/external Managers in Training to fulfill and surpass Palm Beach Tan's management standards
- Maintained the stability and reputation of the company, the district and the salon by complying with all legal requirements
- Established an outstanding rapport with clients while building brand loyalty and long-term relationships
- Held position as Store Manager from 08/2017 until 04/2018
- Held position as Tanning Consultant & Assistant Store Manager from 04/2017 until 08/2017
Assistant Restaurant Manager
Delaney's Irish Pub & Grill
Cape May
04.2016 - 09.2016
- Managed and oversaw over 30 employees per shift, while controlling and regulating a 350+ seat restaurant and bar
- Directly trained and developed associate Assistant Managers on how to uphold the company's service standards of hospitality, while continuously regulating local legal requirements
- Operated and trained all new employees on the MICROS Systems Hospitality Software
Dining Room Server & Lead Supervisor
The Ugly Mug Bar & Restaurant
Cape May
09.2012 - 09.2016
- Assisted General Manager with operational tasks, monitored staff on-shift and handled customer concerns and complaints
- Trained all new servers and hosts on designated duties as well as the MICROS Systems Hospitality Software
- Handled any staff issues or concerns and assisted with controlled POS tasks such as gift certificate sales, applied discounts, comps and voids
- Provided customers quality, seamless service at a fast-paced turnover rate in a casual atmosphere
Assistant Restaurant Manager
Rockpool Dining Group | The Bavarian Bier Café
Moore Park, NSW
10.2015 - 04.2016
- Managed and oversaw a collective staff of over 50 employees, while controlling and regulating a 500+ seat restaurant and bar
- Directly assisted General Manager with daily, operational duties; cohesively responsible as acting manager during their absence
- Operated the H&L Australia POS System, Avero Restaurant Software, staff Facebook page, and reservations booking system on a daily basis
- Garnished the role as Training Manager; trained all new employees to uphold the company's core mission and values, while providing passionate customer service, coupled with fun, fast-paced teamwork
Reservations Agent
Cape Resorts | Central Reservations Office
Cape May
09.2012 - 03.2014
- Operated ShoreTel, a unified communications system, while monitoring and controlling incoming phone calls and emails
- Educated on the extensive amount of information on all of Cape Resorts’ properties, dining venues, and amenities located in Cape May, NJ, Atlantic City, NJ and The Hamptons, NY
- Independently created the Central Reservations Office’s Properties & Amenities Information Guide; a 150+ page organizational guide, solely implemented for the training and continued development of all new department employees
Education
Bachelor of Science - Hospitality And Tourism Management
Stockton University
Absecon, NJ12.2012
Associate of Applied Science - Hospitality Management
Atlantic Cape Community College
Mays Landing, NJ08.2010
Skills
- High sales performance and effective upselling
- Employee training and development
- Recruitment, hiring and team building
- Managerial and supervisory skills
- Client engagement and customer service relations
- Corporate processes, policies and procedures
- Retail sales operations and Hospitality industry regulations knowledge
Accomplishments
Louis Vuitton
- Promoted to Expert Client Advisor - Women’s Universe - 06/2022
- Received Flawless Award - Louis Vuitton, City Center location for 2021 - 03/2022
- Received LeVel Up Award - Nationwide for 2021 - 01/2022
Burberry Limited
- Promoted to Senior Customer Service Consultant - 08/2020
- Received Festive Contest Award - 3rd Place in Highest Revenue - 12/2019
- Promoted to co-lead Burberry’s Digital Personal Shopper Development Program - 11/2019
Palm Beach Tan
- Acknowledged as the Highest Performing Salon Manager and the Highest Individual Revenue Sold, within the history of Palm Beach Tan's LAS District - Current to date
- Received Manager of the Quarter Award for the LAS District - Q3 ‘19, Q1 ‘19, Q3 ‘18, Q1 ‘18, Q4 ‘17
- Offered promotion as the District Manager of the Houston Market; a newly acquired market of 30+ salons - 09/2018
- Promoted to the TSM 2.0 Development Program - District Manager in Training - 08/2018
- Nominated for Highest EFT Conversion Award (Personal) - Nationwide for 2018
- Nominated for Highest Revenue Award (Personal) - Nationwide for 2018
- Received Lowest Cancellation Rate Award (Salon) - Nationwide for 2018
- Received Highest Customer Service NPS Award (Salon) - Nationwide for 2018
- Received LAS All-District Salon Award - 18 out of 24 months from 11/2017 until 11/2019
Rockpool Dining Group
- Offered a four-year, paid sponsorship to remain with the company and continue working in Australia - 11/2015
- Received Urban Star of the Quarter Award for the NSW District; recognized for the highest standards of customer service, dedicated brand ambassador and exceptional team building - Q4 '16
Cape Resorts
- Received Duty Award for Cape Resorts; single employee exemplifying the highest standard of customer service - Companywide for 2013
Timeline
Client Advisor
Zimmermann
04.2025 - Current
Client Advisor
Gucci
02.2023 - 04.2025
Expert Client Advisor
Louis Vuitton
06.2021 - 02.2023
District Auditor
Palm Beach Tan
10.2020 - 10.2021
Senior Customer Service Consultant
Burberry Limited
10.2019 - 06.2021
Training Store Manager
Palm Beach Tan
04.2017 - 12.2019
Assistant Restaurant Manager
Delaney's Irish Pub & Grill
04.2016 - 09.2016
Assistant Restaurant Manager
Rockpool Dining Group | The Bavarian Bier Café
10.2015 - 04.2016
Dining Room Server & Lead Supervisor
The Ugly Mug Bar & Restaurant
09.2012 - 09.2016
Reservations Agent
Cape Resorts | Central Reservations Office
09.2012 - 03.2014
Associate of Applied Science - Hospitality Management
Atlantic Cape Community College
Bachelor of Science - Hospitality And Tourism Management
Stockton University