Summary
Overview
Work History
Education
Skills
Timeline
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Adam Wood

Pensacola,FL

Summary

Experienced and motivated Department Supervisor with 9-year background independently managing 2 departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.

Enterprising Back End Supervisor successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.

Overview

8
8
years of professional experience

Work History

Back End Department Supervisor

Lowe's
Pensacola, FL
09.2021 - Current
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained 6 new employees on overall company and department specific policies and procedures.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Promoted culture focused on encouraging staff to develop skills and abilities.

Head Cashier

Lowe's
Pensacola, FL
01.2013 - 07.2020
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Displayed new stock and rotated existing products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased customer loyalty and retention.
  • Analyzed purchases for signs of fraud.
  • Oversaw group of 50 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Directed team of 50 cashiers to maximize performance and deliver exceptional service to every customer.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Built effective training and coaching strategies to optimize team performance.
  • Developed standard operating procedures.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.

Education

No Degree - Information Technology

Pensacola State College
Pensacola, FL

Skills

  • Stock Management
  • Handling Complaints and Inquiries
  • Customer Service
  • Reporting and Performance Analysis
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Implementing Pricing Strategies
  • Analyzing Profitability
  • Coaching and Mentoring
  • Work Planning and Organization
  • Growth Planning
  • Computer Proficiency
  • Flexible Work Schedule
  • Performance Management
  • POS Systems Operations
  • Cash Handling and Reconciliation
  • Process and Procedure Development
  • Scheduling and Coordinating
  • Delegation and Supervision
  • Administration and Reporting
  • Performance Tracking and Evaluations
  • Returns and Refunds
  • Training and Development
  • Team Supervision
  • Verbal and Written Communication
  • Recruitment and Training
  • Retail Management

Timeline

Back End Department Supervisor

Lowe's
09.2021 - Current

Head Cashier

Lowe's
01.2013 - 07.2020

No Degree - Information Technology

Pensacola State College

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Adam Wood