Adam Zaborowski
Palmer,PA
Summary
Management professional with 25 years of experience in all aspects of Customer Service, Technical Service and Warehousing. Delivers exceptional customer service and increased operational efficiencies by hiring and training talented employees and implementing solid operating procedures and processes.
Overview
26
26
years of professional experience
Work History
Warehouse Operations Supervisor
Yusen Logistics
12.2023 - Current
- Plan and delegate daily labor pool
- Work with customers to ensure incoming and outgoing shipments are completed on schedule and in a timely manner.
- Track daily work hours and apply payroll to appropriate customer.
- Plan and coordinate special division inside of warehouse to meet customer needs.
- Review and analyze data and information.
- Complete employee assessments and reviews
- Train and certify employees on various needs, such as safety, forklift etc.
- Ensure customer inventory is tracked and maintained accurately.
Warehouse Operations Supervisor
Olympus Corporation
04.2022 - 09.2023
- Achieve customer satisfaction through receiving, identifying, and inventorying of goods.
- Measure and report the effectiveness of warehouse employees and processes.
- Ensure shipments and inventory transaction accuracy.
- Communicate job expectations with employees.
- Determine staffing levels and assign work.
- Coordinate activities with other departments.
- Identify areas of improvement and adjust practices and procedures.
Production Supervisor
ABB
11.2020 - 12.2021
- Company Overview: Manufacturer of high voltage vacuum switches.
- Coordinate daily activities of the production line.
- Ensure all parts for builds are received or are ordered.
- Confirm all daily safety checks are completed.
- Assist with schedule planning and prioritization.
- Process daily job related and payroll related paperwork.
- Communicate results of previous day schedule and shipping.
Technical Service Supervisor
Sissco Material Handling
08.2018 - 07.2020
- Company Overview: Manufacturer and servicer of overhead industrial cranes. Provider of OSHA inspection services.
- Coordinate daily activities of the technical service department.
- Order, receive, stock, pick and pack all parts.
- Receive incoming calls into service department for inspection and repair calls and work with customer to arrange appropriate services needed.
- Call existing customers to arrange annual services.
- Process daily job related and payroll related paperwork for processing.
- Communicate results of inspections to customer and recommend repairs.
- Administer, arrange, and deliver training for technical department including OSHA 10, OSHA 30, warehouse equipment certifications, customer related material handling equipment safety training and certification.
- Quote and estimate inspections and repairs.
Technical Support Representative
Follett Corporation LLC
01.2014 - 08.2018
- Company Overview: Manufacturer of Ice and Water Dispensers, Ice Makers, Beverage Dispensers and Medical Grade Refrigerators
- Assist customers with product issues, troubleshooting and support via phone and email.
- Troubleshoot ice makers, remote condensing units, refrigerators, ice and water dispensers and beverage dispensers.
- Diagnose self-contained and remote refrigeration systems refrigeration issues.
- Support field technicians with products that are in and out of warranty.
- Reduce customer downtime by tracking calls, dispatching service vendors and following up on warranty repairs.
- Submit warranty replacement claims, place warranty part order and track parts and returns.
Warehouse Manager
COINMACH CORP.
08.2012 - 01.2014
- Company Overview: Laundry in Service Company
- Supervised all department personnel, including hiring, training, developing, mentoring, and evaluating employees and daily activity and installation route planning.
- Managed all ordering, shipping, receiving, picking, and prepping of equipment.
- Ensured all deliveries, pickups and installations met consistent and stringent customer demands and company standards.
- Increased warehouse efficiency 50% by implementing a WMS system to enable centralized management of tracking inventory levels and stock locations.
- Trained warehouse personnel on WMS system policies and procedures.
- Responsible for training all personnel on warehouse equipment.
- Gained additional efficiencies by integrating the WMS system into other daily office procedures which streamlined departmental procedures in other areas such as sales and service.
- Managed all inventory concerns, ordering and forecasting.
Customer/Technical Service Manager
FLEXTRONICS CORP.
02.1999 - 08.2011
- Company Overview: Subcontractor for National Telecommunications Company
- Scheduled, led and supervised all department personnel, and managed human resources, including hiring, training, developing, mentoring, and evaluating employees.
- Ensured the delivery of consistent, quality service by planning and directing all daily operations of the technical-service department.
- Ordered, stocked, picked and shipped all parts and equipment for service center.
- Proactively recommended, developed, and implemented numerous significant process improvements including the institution of the customer triage program to reduce wait times, the implementation of the customer kiosk at the face to face locations, instituting department KPIs for measuring performance.
- Delegated to manage territory in absence of territory manager, acting as point of contact for all stores.
- Handled escalated customer concerns/complaints, ensuring optimal customer satisfaction.
- Administered continuation of new hire training and all ongoing training.
Education
Masters of Management - Human Resource Management
University of Phoenix
Phoenix, AZ12.2010
Bachelor of Science - Business Administration, Public Administration
University of Phoenix
Phoenix, AZ04.2009
HS Diploma - Drafting, AutoCAD
Warren County Vocational Technical School
Washington, NJ01.1997
Skills
- Warehouse safety
- Order picking
- Shipping and receiving
- Load planning
- Scheduling coordination
- Lean principles
- Stock control
- Problem-solving
- Loading and unloading
- Customer care
- Verbal and written communication
- Heavy lifting
- Collaborative teamwork
- Warehouse operations
- Order picking and processing
- Team building and leadership
- Inventory and stocking
- Employee safety
- Team coaching
- Safety standards
- Unpacking merchandise
- Billing and invoicing
- Forklift operations
- Coaching and motivation
- Conflict resolution
- Hiring and training
- Operations management
- Documentation
- Goal setting
- Warehouse logistics
- Facility security
- Staff management
- Mentoring and training
- Safety oversight
- Quality management
- Safety monitoring
- Staff supervision
- Continuous improvement
- Inventory management
- Delegating work
- Operations planning
- Quality assurance
- Interpersonal relationships
- Employee scheduling
- Order fulfillment
- Workflow coordination
- Logistics oversight
- Skilled in software
- Equipment maintenance
- Production planning
- Space planning
- Waste reduction
- Property accountability
- Purchasing management
- Floor space maximization
- Facility maintenance
- Performance evaluations
- Workforce management
- Financial tracking
- Route optimization
- Logistics management
- Budget management
- Reporting and correspondence
- Vendor relationship management
- Logistics
- Proficient in software
- Cost reduction
- Supplies inventory
- Database management
- Multiple priorities management
- Contract negotiation
- Policy development
- Logistics coordination
- Carrier negotiations
- Waste controls
- Resource allocation
- ERP software
- Budget adherence
- Production waste control
- Daily cycle counting
- Storage management
- Warehouse auditing
- Database documentation
- Warehouse operation oversight
- Planning production
- Budget controls
- Positive attitude
- Scaffolding safety
- Employee team supervision
- Teamwork
- Teamwork and collaboration
- Time management
- Hand and power tools
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Workplace safety
- Excellent communication
Accomplishments
Reduced payroll and increased efficiencies
Worked with customers to fill needs and sold contracts to them
Met and exceeded sales goals
Set and measures KPIs
Trained and educated team on OSHA regulations and requirements
Inside sales
Outside sales
Awards
Top Customer Service Satisfaction in the Region Award (21 Territories Q4, 2009; and 3 quarters, 2010), Outstanding Regional Operations Support (2006 and 2008), Outstanding Sales Support (2003, 2006, and 2007), Commendation for Customer Accolades (2002) (Awarded by the president of client company.)
Timeline
Warehouse Operations Supervisor
Yusen Logistics
12.2023 - Current
Warehouse Operations Supervisor
Olympus Corporation
04.2022 - 09.2023
Production Supervisor
ABB
11.2020 - 12.2021
Technical Service Supervisor
Sissco Material Handling
08.2018 - 07.2020
Technical Support Representative
Follett Corporation LLC
01.2014 - 08.2018
Warehouse Manager
COINMACH CORP.
08.2012 - 01.2014
Customer/Technical Service Manager
FLEXTRONICS CORP.
02.1999 - 08.2011
Masters of Management - Human Resource Management
University of Phoenix
Bachelor of Science - Business Administration, Public Administration
University of Phoenix
HS Diploma - Drafting, AutoCAD
Warren County Vocational Technical School
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