Summary
Overview
Work History
Education
Skills
Timeline
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ADAM ZAININGER

Los Angeles,CA

Summary

Dynamic professional seeking to excel in the world of casting. Eight years of utilizing extensive customer service and relations experience, excelling in client satisfaction. A key member of any team, with proven abilities in training, collaboration, and event coordination. Leverages strong public speaking skills and a creative background to produce unique content to enhance workplace efficiencies.

Overview

16
16
years of professional experience

Work History

Sr. Negotiation Success Manager

Pactum
Los Angeles, California
01.2022 - 03.2025
  • Oversaw negotiation efforts for multiple Fortune 500 companies, with one project generating over $15M in total savings.
  • Led business sessions with clients to interpret data trends, appraise milestones reached, and deliver tactical advice.
  • Created detailed training documents for internal and external use.
  • Produced thorough educational content for company-wide use.
  • Mentored peers on effective customer interaction methods.

Operations Coordinator

City Winery Chicago
Chicago, IL
04.2019 - 11.2021
  • Trained 30+ new hires, and developed several team members into leadership roles.
  • Collaborated with managers to assess future program plans.
  • Oversaw operations for catered events, such as weddings and company parties, of 300+ guests, which were often priced at $30,000 or more.
  • Delegated work to staff, setting priorities and goals.
  • Engaged customers through strong verbal communication to identify needs and expectations.

Customer Service Agent

SMS Assist
Chicago, IL
04.2017 - 04.2019
  • Oversaw 20+ clients for account services, addressing inquiries about statement information and balances.
  • Managed more than 100 customer interactions daily through calls and emails.
  • Updated CRM with customer correspondence to manage queries, challenges, and remedies
  • Executed filing and documentation duties in a timely manner.
  • Engaged in discussions with upper management and suppliers to identify issues and implement solutions.

Assistant Department Head Of Operations

Lifetime Fitness
Warrenville, IL
05.2009 - 03.2017
  • Managed execution of both initial and final interviews.
  • Conducted training sessions for over 30 new hires
  • Developed and executed departmental goals, objectives, and policies in cooperation with the department head.
  • Maintained accurate inventory control.
  • Supervised employees to uphold operational standards continuously.

Education

Bachelor of Fine Arts - Acting

Northern Illinois University
Dekalb, IL
01.2014

Skills

  • Customer/client relations
  • Customer/client retention
  • Customer service
  • Negotiation
  • Data analysis
  • Invoice processing
  • Inventory control
  • Goal setting
  • Strategic planning and prioritization
  • Event planning and coordination
  • Time and resource management
  • Risk management
  • Scheduling
  • Team collaboration
  • Training and development
  • Performance evaluations
  • Delegation
  • Public speaking
  • Dropbox
  • MS Office Suite
  • Google Workspace
  • SQL
  • JIRA
  • Zendesk

Timeline

Sr. Negotiation Success Manager

Pactum
01.2022 - 03.2025

Operations Coordinator

City Winery Chicago
04.2019 - 11.2021

Customer Service Agent

SMS Assist
04.2017 - 04.2019

Assistant Department Head Of Operations

Lifetime Fitness
05.2009 - 03.2017

Bachelor of Fine Arts - Acting

Northern Illinois University

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ADAM ZAININGER