Adam Zalonis
Newport News,VA
Summary
I strive to be an open and positive communicator with a calm and level-headed approach to managing the needs of customers and employers, as well as creating a positive and lighthearted environment with co-workers. As part of my background in art and traditional animation, I am creative in storytelling and design to bring said ideas to fruition. I am also an intense critical thinker, using the best of my abilities to thoroughly analyze facts before coming to a proper conclusion on matters.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Busch Gardens Williamsburg
Williamsburg, Virginia
03.2008 - 11.2024
- Demonstrated product features to customers.
- Answered store and merchandise questions and led customers to wanted items.
- Created price tags and merchandise signs for new items.
- Greeted customers to determine wants or needs.
- Helped customers by answering questions and locating merchandise.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Processed returned merchandise according to company policies.
- Answered questions about current promotions and resolved issues according to store policies.
- Demonstrated knowledge of store products and services.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted in the preparation and execution of physical inventory counts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Offered suggestions for additional items that may be of interest to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Handled returns and exchanges according to company policies.
- Participated in team meetings and training sessions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Provided product information and answered customer questions.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Initiated friendly conversation with customers to determine level of assistance required.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Organized displays to attract customers and promote sales.
- Used product knowledge to suggest items to match client needs.
- Stocked shelves with merchandise according to company standards.
- Operated point-of-sale systems accurately to process payments from customers.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Promoted special offers and discounts to encourage additional purchases.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Assisted customers with finding the right product for their needs.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted customers upon entering the store and provided assistance.
- Answered customer inquiries regarding product features, pricing, and availability.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assistant
Anheuser-Busch
Williamsburg, Virginia
03.2007 - 01.2008
- Reviewed and approved vendor invoices.
- Archived confidential material using established procedures.
- Used filing systems to improve document management and organization.
- Handled confidential information with discretion and integrity.
- Stocked inventory and ordered office and kitchen supplies.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted organizational efforts by filing, entering data and answering phones.
- Answered phones and routed voicemails to respective employees.
- Encouraged and improved cross-department internal communication.
- Assisted with set up for social events and food deliveries.
- Provided HR administrative assistance to management team.
- Broke down boxes for garbage and recycling.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Greeted guests and vendors to assist in navigating space.
- Maintained positive working relationship with fellow staff and management.
- Reserved and managed meeting room availability.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors, clients and guests in a professional manner.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Monitored inventory levels to ensure timely restocking of products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained a clean and organized work area in accordance with health code regulations.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
- Developed relationships with suppliers to ensure that quality product was available at all times.
- Assisted in creating promotional materials for upcoming events or new products.
- Collaborated effectively with colleagues across departments in order to provide outstanding customer service experiences.
- Ensured compliance with all applicable laws concerning alcohol sales and service.
- Conducted weekly inventory of stock items to assess needs for reordering.
- Communicated with incoming guests to offer assistance and friendly service.
- Described merchandise and explained use, operation and care.
- Created an inviting atmosphere for customers by displaying merchandise attractively and engaging them in conversation about their interests.
- Checked IDs when necessary to ensure legal age requirements were met prior to serving alcohol.
- Performed opening and closing duties according to established procedures.
- Answered incoming calls promptly and directed inquiries appropriately.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
- Placed special orders or called other stores to find desired items.
- Provided customers with detailed information about the winery's products and services.
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Managed inventory levels by ordering supplies as needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
Education
Associate of Arts - Traditional Animation, Storyboarding, Editing
Don Bluth University
Scottsdale02-2020
Graphic Arts/Design
Peninsula Community College
HamptonSkills
- Visual merchandising
- Customer service
- Inventory management
- Point-of-sale operation
- Sales promotions
- Product demonstrations
- Storyboard creation
- Character design
- Illustration techniques
- Visual storytelling
- Attention to detail
- Problem solving
- Team building
- Client communication
- Creative collaboration
- Project management
- Script interpretation
- Artistic skill
- Background design
- Hand drawing
- Drawing
- Story development
- Story progression
- Shot framing
- Anatomy
- Visual communication
- Lighting and shadows
- Cinematography
- Environment design
- Schedule maintenance
- Perspective drawing
- Animation techniques
- Gesture drawing
- Shot flows
- Color theory
- Layout design
- Flow of shots
- Scene composition
- Sequential art
- Realistic movement
- Animation design
- Storytelling
- Graphic design principles
- Hand-drawn animation
- Storyboarding
- Emotional development
- Deadline management
- Motion graphics
- Facial animation
- Scriptwriting
- Animation production
- Critical thinking
- Professional demeanor
Affiliations
- Eclectic variety of interests in visual arts, literature, and filmmaking. I attend a variety of conferences pertaining to these interests.
- Served as opening and closing ceremonies host at said conferences, as well as a guest relations liaison for authors, artists, cultural experts, and voice actors.
- Trained in concise public speaking and proper debate in a formal, non-hostile format.
- A passion for history, social studies, and science.
Certification
- Associates degree for traditional animation courtesy of legendary filmmaker Don Bluth ("An American Tail", "Anastasia", "The Land Before Time").
Languages
English
Native/ Bilingual
Japanese
Limited
References
References available upon request.
Timeline
Retail Sales Associate
Busch Gardens Williamsburg
03.2008 - 11.2024
Assistant
Anheuser-Busch
03.2007 - 01.2008
Associate of Arts - Traditional Animation, Storyboarding, Editing
Don Bluth University
Graphic Arts/Design
Peninsula Community College
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