ADAMA CAMARA
Columbus
Summary
Dynamic professional with extensive experience in customer service, administrative assistance, talent acquisition, and claims processing. Proven skills in account management and bilingual communication in French and English. Consistently delivers results through effective problem-solving and relationship-building.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Purpose Care
Columbus
11.2023 - Current
- Trained new home managers to ensure effective operational practices.
- Scheduled staff for each working week to maintain adequate coverage.
- Supervised and monitored staff performance to uphold service standards.
- Provided constructive feedback to enhance client confidence and wellness.
- Transported clients to medical appointments and assisted with errands.
- Collaborated with hiring managers to define staffing needs and role requirements.
- Participated in job fairs and community outreach to attract diverse candidates.
Customer Service Specialist/Administrative Assistant
BMW FINANCIAL SERVICES
Columbus
08.2018 - 10.2022
- Processed payments efficiently to enhance transactional accuracy.
- Resolved customer concerns with forward-thinking strategies to maintain high satisfaction levels.
- Onboarded new hires, facilitating seamless integration into company culture.
- Scheduled internal meetings, ensuring timely confirmations and adjustments.
- Contributed to smooth operations by assisting in administrative tasks.
- Built effective relationships with customers through active listening and consistent follow-up.
Claim Processor
Garden City Group
Columbus
03.2015 - 06.2018
- Prepared different claims for scanning.
- Identified incorrectly processed claims and completed adjustments and related reprocessing actions.
- Separated claims into buckets for different departments.
- Taking phone calls, phone messages and dispersing the messages to the proper unit for handling.
- Prepared and printed payment of claims and verified payment has been made.
- Analyzed customer documentation for accuracy and completeness before processing claims.
Home Health Aide
ABC HOME CARE
The Bronx
01.2012 - 11.2014
- Prepared nutritious meals to meet client dietary needs.
- Assisted clients with daily living activities, including bathing and grooming.
- Provided companionship and emotional support to enhance client well-being.
- Conducted light housekeeping tasks to maintain a clean environment.
- Changed linens and prepared beds to ensure patient comfort.
- Responded promptly to client requests with compassion and care.
Education
High school studies -
ABC TRAINING CENTER
Bronx02.2013
Skills
- Customer Service
- Telephone Skills
- Communication Skills
- Customer Satisfaction
- Problem Solving
- Strategic Thinking
- Active Listening Skills
- Customer Demand Planning
- Loans
- Forward-Thinking
- Home Care
- Sales
- Insurance Claim Processing
- Customer Experience
- Customer Support
- Activities of Daily Living
- Clothing Care and Cleaning
- Community Mental Health Services
- Cooking Skills
- Housekeeping Skills
- Receptivity
- Customer Account Management
- Health Care
- Certified First Responder
- Automated External Defibrillator
- Call Centers
- Typing Skills
- Data Entry Skills
- Excellence in Service
- Microsoft Office
- Time Management
- Microsoft Outlook
- Writing of Reports
- Processing of Payments
- Customer Retention
- Multilingualism
- Administration of Medications
- Health Assessment
- Patient Assessment
- Patient Health Questionnaires
- Cardio-Pulmonary Resuscitation (CPR)
- International Studies
- Innovation
- Employee Retention
- Coordination Skills
- Reliability
- Success Driven Person
- Team Working
- patient care
- appointment scheduling
- staff supervision
- health assessment
- Emotional support
- Documentation
Languages
- English
- French
Languages
French
Full Professional
Certification
ABC Training Center
Timeline
Talent Acquisition Specialist
Purpose Care
11.2023 - Current
Customer Service Specialist/Administrative Assistant
BMW FINANCIAL SERVICES
08.2018 - 10.2022
Claim Processor
Garden City Group
03.2015 - 06.2018
Home Health Aide
ABC HOME CARE
01.2012 - 11.2014
High school studies -
ABC TRAINING CENTER