Adama Diallo
Canal Winchester,OH
Summary
Certified Patient Care Nursing Assistant with many years of direct patient care in hospitals and senior living facilities. Passionate professional with proven success at kindly addressing patient and resident needs while also meeting institutional goals effectively. Dedicated to understanding and implementing current patient care practices and to communicating clearly with patients, family, and colleagues.
Overview
10
10
years of professional experience
Work History
Patient Care Nursing Assistant
OSU Wexner Medical Center
Columbus, OH
06.2023 - Current
- Provided direct patient care, including bathing, dressing and grooming patients.
- Monitored vital signs, such as blood pressure, temperature and pulse rate.
- Collected specimens for laboratory testing and analysis.
- Recorded patient information in medical records accurately and completely.
- Observed changes in patient conditions and reported any changes to nursing staff promptly.
- Participated in various activities that promote comfort, safety and well-being of patients.
Direct Support Professional
I Am Boundless
Westernville, OH
01.2023 - 06.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Customer Service Representative
AvalonBay
, WV
06.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Senior Caregiver
Alloua Companionship
Austin, TX
10.2020 - 10.2022
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Participated in leisure activities with clients including playing cards, reading books, going for walks.
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Helped clients manage chronic conditions such as diabetes or arthritis through diet management and exercise programs.
- Administered medications according to physician instructions.
- Transported clients to medical appointments or other errands as needed.
- Maintained a clean environment for the safety of clients while following infection control guidelines.
Customer Service Representative
Experian
Austin, TX
01.2015 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
Education
Nursing
Hondros College of Nursing
Westerville, OH12-2024
Nursing
Austin Community College
Austin, TXSkills
- Staff Collaboration
- Performance improvement projects
- Basic nursing care
- Vital signs monitoring
- Cultural competence
- Clerical assistance
- First-aid and CPR
- Hourly rounding
- Medical terminology knowledge
- Catheter Care
- Transport patients
- Mobility Assistance
- Specimen Collection
- Basic Life Support
- Activities of Daily Living ADL Support
- Colostomy care familiarity
Languages
English
Professional
French
Professional
Timeline
Patient Care Nursing Assistant
OSU Wexner Medical Center
06.2023 - Current
Direct Support Professional
I Am Boundless
01.2023 - 06.2023
Customer Service Representative
AvalonBay
06.2022 - 12.2022
Senior Caregiver
Alloua Companionship
10.2020 - 10.2022
Customer Service Representative
Experian
01.2015 - 06.2021
Nursing
Hondros College of Nursing
Nursing
Austin Community College
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