Adama Jawara
Decatur,GA
Summary
Dynamic professional with a proven track record at Guaranty Trust Bank Gambia Ltd, excelling in client consultation and building robust relationships. Demonstrated expertise in workstation organization and superb sales abilities, enhancing customer engagement and satisfaction. Leveraged creative vision to exceed sales targets, showcasing exceptional customer service and a professional appearance.
Overview
11
11
years of professional experience
Work History
Hair Salon Assistant
Mama African hair braiding
Montgomery, Alabama
02.2022 - Current
- Ordered materials, supplies, or equipment needed for providing services.
- Followed safety protocols while performing tasks in the salon.
- Educated clients on proper care instructions for their newly styled hair.
- Suggested additional services that would benefit the customer's needs.
- Greeted customers and provided excellent customer service.
- Cleaned and sanitized all salon tools and equipment.
- Organized the salon by tidying up shelves and displays.
- Provided advice on hair care products to clients.
- Maintained a clean work environment throughout the day.
- Performed basic receptionist duties such as answering phones and taking messages.
- Provided assistance to other staff members during busy times.
Decouple Packer
Victoria's Secret & PINK
Columbus, Ohio
02.2019 - 02.2021
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Utilized barcode scanners to track incoming and outgoing shipments.
- Assembled cardboard boxes according to customer specifications.
- Provided assistance in the assembly line when needed.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Assembled customer orders from stock and packed items in boxes.
- Arranged items on pallets according to size and weight.
Relationship Manager
Guaranty Trust bank Gambia Ltd
Banjul, The Gambia
11.2013 - 12.2018
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Created marketing materials and presentations for prospective clients.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Analyzed market trends and identified potential new customers through research activities.
- Developed strategies to attract new customers while retaining existing ones.
- Generated reports regarding customer interactions, performance metrics, revenue goals.
- Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.
- Ensured compliance with relevant laws and regulations when dealing with customers.
Education
Bachelor of Science - Business And Managerial Economics
University of The Gambia
Banjul, The Gambia12-2012
Skills
- Workstation organization
- Professional Appearance
- Excellent customer service
- Client consultation
- Building client relationships
- Superb sales abilities
- Creative vision
- Sales and Upselling
Timeline
Hair Salon Assistant
Mama African hair braiding
02.2022 - Current
Decouple Packer
Victoria's Secret & PINK
02.2019 - 02.2021
Relationship Manager
Guaranty Trust bank Gambia Ltd
11.2013 - 12.2018
Bachelor of Science - Business And Managerial Economics
University of The Gambia
Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
RemoteOn-SiteImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company Retreats401k matchPaid sick leavePaid time offWork from home optionWork-life balanceLanguages
English
Native language
French
Beginner
A1
Certification
West African Examinations Council Certificate
University of The Gambia (BSc degree certificate)
Luxxottica (one Sight) Gambia
Computer literacy Certificate
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