Adama Lewis
Houston,TX
Summary
A dedicated and detail-oriented professional with over 5 years of experience in administrative support and property management. Skilled in handling diverse tasks, from executive assistance to tenant relations, while maintaining a high standard of customer service. Proven ability to manage multiple projects, schedules, and financial tasks with a strong attention to detail. With experience in office management and customer-facing roles, I am well-equipped to contribute to effective communication and problem resolution in a 311 Customer Service Representative role. Seeking an opportunity to leverage my organizational skills and customer service expertise to support a dynamic organization’s success and growth.
Overview
13
13
years of professional experience
Work History
Property Manager
Team HBC
Houston , TX
05.2021 - 12.2024
- Oversee daily operations of residential and commercial properties, ensuring they are maintained to the highest standards.
- Handle tenant relations, including resolving issues, addressing concerns, and managing lease agreements.
- Conduct property inspections, and coordinate repairs and maintenance with contractors and service providers.
- Manage property budgets, including tracking expenses, and preparing financial reports.
- Market available properties, process rental applications, and conduct tenant screenings.
- Ensure compliance with property laws and regulations, including local, state, and federal requirements.
- Negotiate and manage vendor contracts and service agreements.
- Implement and enforce property policies and procedures to maintain a safe and secure environment for tenants.
Administrative Assistant
AAA Texas Headquarters
Houston, TX
09.2014 - 05.2021
- Drafted and processed contracts for the Approved Automotive Repair Department.
- Compiled and submitted payment reimbursement forms for AAA members and contract service providers.
- Managed multiple tasks efficiently, and met deadlines consistently, while staying organized.
- Worked independently and collaboratively within a team environment.
- Arranged and coordinated travel plans for staff members.
- Monitored and maintained the inventory of office equipment and supplies.
- Organized and managed the monthly calendar for the Automotive Services Manager.
- Planned and executed special events as required.
- Handled incoming telephone calls and responded to emails promptly and professionally.
- Developed and updated documents using Word, Excel, PowerPoint, and Visio.
- Effectively prioritized and managed shifting tasks, ensuring accurate and timely deliverables.
Executive Administrative Assistant
Sea Trucks Group
Houston, TX
08.2011 - 08.2014
- Answer phone calls, emails, and messages regarding city services, public events, building permits, waste collection, road maintenance, utilities, and more.
- Offer accurate and timely information about city programs, policies, services, and events.
- Address and resolve complaints or concerns, such as missed waste pickups or street maintenance issues, by coordinating with the relevant departments.
- Open, track, and follow up on service requests (e.g., reporting a pothole, broken streetlight, or animal control needs), and ensure they are routed to the correct departments.
- Document inquiries, actions taken, and resolutions in the city’s case management system.
- Provide high-quality customer service, maintaining a friendly, professional demeanor in all communications.
- Keep up to date with city policies, services, and changes to ensure that accurate information is provided.
Education
Business Administration
Texas Southern University
Houston, TXSkills
- Work order monitoring
- Tenant relations
- Debt control
- Lease administration
- Knowledge of Texas real estate laws
- Building operations
- Business administration
- Leasing and sales
- Rent collection
- Eviction procedures
- Lease renewals
References
References available upon request.
Timeline
Property Manager
Team HBC
05.2021 - 12.2024
Administrative Assistant
AAA Texas Headquarters
09.2014 - 05.2021
Executive Administrative Assistant
Sea Trucks Group
08.2011 - 08.2014
Business Administration
Texas Southern University
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