Adamari Torres-Arce
Des Moines,IA
Summary
Assistant Manager at Loft Outlet with two years of retail experience. 3 months as an Associate 4 months as a Sales Lead and currently 1yr & 5mo as Asm. Personable and organized with talent for effective team coordination and Problem solving skills. Hardworking individual dedicated to enhancing customer satisfaction and service. Develop quickly in a fast paced environment, eager to always learn and energized by change. Lots of passion for this line of work and im excited for the chance to express it for the crew.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Loft Outlet
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Crew Team Member
McDonald's
08.2020 - 05.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Education
High School Diploma -
North High School
501 Holcomb Ave05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Sales strategies
- Goal setting
- Task delegation
- Retail operations
- Schedule oversight
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Loft Outlet
03.2023 - Current
Crew Team Member
McDonald's
08.2020 - 05.2021
High School Diploma -
North High School
Similar Profiles
Mollie LynchMollie Lynch
Sales Associate at Loft OutletSales Associate at Loft Outlet
Alexandra ParkerAlexandra Parker
Sales Associate at Loft OutletSales Associate at Loft Outlet
Hannah BernardHannah Bernard
Retail Sales Lead at Loft OutletRetail Sales Lead at Loft Outlet