Ada Maria Simancas
Miami,United States
Summary
Friendly Cosmetologist with 23 years of experience in customers care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care.
Dedicated to maintaining clean and professional workspaces for customer comfort. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
19
19
years of professional experience
Work History
Cosmetologist
Velisa Salon
Key Biscayne, FL
01.2019 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Answered phone calls and emails to schedule client appointments.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Maintained regular client list of up to 100 repeat customers while handling 5-10 walk-in clients daily.
- Increased salon profit by 60% through upselling Professionals products and providing personalized care for return visitors.
Cosmetologist
The Ocean Club
Key Biscayne, FL
03.2007 - 01.2019
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Order all products that I used in the Salon-Spa, received them and organized them.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Cosmetologist
Hair Impact
Miami, FL
10.2004 - 03.2006
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Cosmetologist
Mediterranean Salon-Spa
Miami, FL
11.2001 - 10.2004
- Increased salon profit by 80% through upselling professionals products and providing personalized care for return visitors.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Education
English
Miami Dade College
Miami, FL09.2003
Cosmetology Education
Southwest Senior Hight School
Miami, FL06.2003
Skills
- Product and Service Explanations
- Bald Fades
- Customer Preferences
- Active Listening
- Chemical Mixing and Application
- Scalp Care
- Originality and Creativity
- Clipper and Trimmer Operation
- Hair Coloring and Highlighting
- Supply Ordering and Maintenance
- Issue Resolution
- Tool, Equipment and Surface Sanitizing
- Shampooing and Conditioning
- Hairpiece Shaping
- Work Station Cleaning
- Adaptable to Changing Client Needs
- Problem Anticipation and Resolution
- Client Consultations
- Product Expertise
- Beauty Treatment Recommendation
- Makeup Application
- Eyebrow Shaping
- Friendly Communication
- Hair and Face Analysis
- Hair Cutting and Trimming
- Memorization Techniques
- Women's Haircuts
- Salon Management
- Facials and Skincare Treatments
- Administrative Duties
- Client Satisfaction
- Appointment Booking
Languages
English
Spanish
Timeline
Cosmetologist
Velisa Salon
01.2019 - Current
Cosmetologist
The Ocean Club
03.2007 - 01.2019
Cosmetologist
Hair Impact
10.2004 - 03.2006
Cosmetologist
Mediterranean Salon-Spa
11.2001 - 10.2004
English
Miami Dade College
Cosmetology Education
Southwest Senior Hight School
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