Highly organized and detail-oriented Administrative/ Operations Assistant. Bilingual in English and Spanish, with strong communication skills that foster effective interaction with patients, staff, and external partners. Skilled in coordinating patient care, managing records, and ensuring smooth work operations. Proven ability to streamline processes and enhance team collaboration for optimal patient care outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Assistant
United Rehabilitation & Chiropractic Clinic
10.2024 - Current
Worked directly under the CEO , supporting high-level administrative and operational functions with confidentiality and professionalism.
Managed day-to-day department operations by coordinating effective workflows and supporting routine functions.
Assisted the Operations Manager and executive leadership with planning and execution of daily tasks and special projects.
Streamlined office operations and reduced costs by negotiating vendor contracts and improving supply management.
Provided hands-on training and supervision to new hires, ensuring smooth onboarding and compliance with office policies.
Collaborated with cross-functional teams to support organizational goals and improve interdepartmental processes.
Supported financial operations by processing invoices, checks, and payments, and maintaining accurate budget records.
Ensured compliance with company policies, health and safety regulations, and internal audit standards.
Prepared and reviewed operational reports, offering insights for strategic planning and management decisions.
Maintained organized office environments, optimizing layouts for functionality and ease of use.
Answered and managed incoming and outgoing communications, ensuring professional and timely customer service.
Managed confidential data and correspondence across departments, maintaining information security and accuracy.
Proofread and edited documents to ensure clarity, accuracy, and consistency in internal and external communications.
Administrative Assistant
Traumatic Injury Forensic Psychiatry
03.2024 - 09.2024
Provided exceptional customer service by addressing concerns and answering questions
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Screened incoming telephone calls, routing them to appropriate personnel.
Developed and maintained computerized record management systems to store and process data, such as personnel activities, and produce reports.
Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
Coordinated care between patients and providers to ensure quality services were provided promptly
Retail Associate
Marshalls
12.2022 - 02.2024
Organized and restocked items to maintain a clean and safe work environment.
Advertised credit card offers to customers to obtain an additional discount on their purchases.
Scanned customers' items to conduct purchases.
Assisted customers with disabilities by placing their purchases in their vehicles.
Conducted transactions, such as exchanges and returns, to accommodate customers' needs.
Guided customers to the appropriate department.
Provided excellent service to maintain management and customer satisfaction.
Education
High School Diploma -
Channelview High School
Channelview, TX
05.2024
Skills
Bilingual: English / Spanish
HIPAA Compliance
Clinical Documentation
Office Administration
Time Management
Organizational Skills
Attention to Detail
Proficient in Microsoft Office (including Excel Spreadsheets)
Administrative Support
Excellent Communication Skills
Adaptability and Flexibility
Workflow Optimization
Reporting and Documentation
Accomplishments
Admitted into the National Honor Society which help me embrace character and leadership skills
Participated in the Dual Credit Program, which provided me the opportunity to acquire college credit hours
Gained recognition for ranking 36 out of approximately 670 students in the 2024 senior class, which placed me within the top 10% of my class
Received a Correctional Service Award from the Career and Technical Education Program
Certification
Basic Life Support(BSA), 2024
9-1-1 Dispatcher Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Assistant
United Rehabilitation & Chiropractic Clinic
10.2024 - Current
Administrative Assistant
Traumatic Injury Forensic Psychiatry
03.2024 - 09.2024
Retail Associate
Marshalls
12.2022 - 02.2024
High School Diploma -
Channelview High School
Awards
Volunteered, as part of the Interact Club, at the Houston Food Bank by assisting in the distribution of food for families in need, Managed freshman, junior varsity, and varsity soccer team
Chiropractic Assistant/Case Manager at United Rehabilitation and Chiropractor ClinicChiropractic Assistant/Case Manager at United Rehabilitation and Chiropractor Clinic