Adamaris Valle
Account Manager
Longwood
Summary
Account Manager and client-focused professional with 3+ years of experience managing high-volume, complex portfolios and negotiating outcomes across multiple stakeholders. Proven ability to analyze policies and contracts, resolve disputes, and guide clients through structured processes from intake to resolution. Experienced team lead known for clear communication, operational coordination, and maintaining trust in high-pressure environments. Seeking to transition into a growing industry where transferable skills in account management, operations, and stakeholder engagement can drive impact.
Overview
2025
2025
years of professional experience
Work History
Lead Adjuster / Account Manager
Top Tier Public Adjusting
09.2021 - 10.2024
- Represented homeowners in complex residential property claims involving underpaid, partially approved, or denied losses
- Analyzed insurance policies and coverage language to identify recoverable benefits and challenge insurer determinations
- Managed a high-volume portfolio of up to 150 active claims during peak periods while maintaining accuracy and client satisfaction
- Negotiated settlements directly with insurance adjusters, achieving recoveries ranging from thousands to tens of thousands of dollars per claim
- Led and supervised a team of three assistants, providing training, workload prioritization, and quality oversight
- Served as primary point of contact for homeowners, delivering consistent updates throughout the claims lifecycle
- Coordinated with contractors and internal stakeholders via phone and CRM systems to align documentation and scope
- Participated in pre-litigation mediations to support dispute resolution efforts
- Prepared claim documentation and repair estimates (primarily roofing) to support settlement validation
- Supported invoicing, compliance documentation, and escalation of unresolved claims to legal counsel
Additional Experience
Various Employers
- Assistant Manager / Receptionist – J. Sterling’s Spa
- Customer Service & Fulfillment – Target
- Server / Receptionist – Oakmonte Village
Education
Some College - Coursework Toward Aerospace Engineering
Seminole State College
Oviedo, FL 05.2001 -
Skills
- Account & Client Management
- Negotiation & Conflict Resolution
- Stakeholder Communication
- Policy & Contract Analysis
- Process Coordination
- Team Leadership & Mentorship
- CRM & Documentation Systems
- Dispute Resolution Support
- Bilingual: English & Spanish
- Notary Public (State of FL)
Timeline
Lead Adjuster / Account Manager
Top Tier Public Adjusting
09.2021 - 10.2024
Some College - Coursework Toward Aerospace Engineering
Seminole State College
05.2001 -
Additional Experience
Various Employers