Adamay Horsford
EDGEWATER,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Store Manager at Dollar Tree
John Sobol
06.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager at Circle K
Mary Husfeld
05.2008 - 01.2014
- Maintained inventory by checking stock to determine supply levels and ordering new supplies.
- Provided exceptional customer service by answering customer concerns and forwarding messages.
- Assisted with budget preparations by handling accounts, depositing checks and maintaining ledgers.
- Managed store customer service policy to retain customer loyalty and win new business.
- Coordinated recruitment, hiring and training of store team with focus on continuous development.
- Facilitated onboarding of new employees by scheduling training and processing new hire paperwork.
- Kept accounts current, files organized and schedules arranged for optimal store operations.
Assistant Manager at Seven Eleven
Mark Bonina
06.2006 - 05.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
A.A. Degree: Secretarial Management - Business Administration And Management
Taylor Business Institute
New York, NY06.1993
Skills
- Team Leadership
- Leadership Development
- P&L Administration
- Bank Deposit Procedures
- Work Planning and Prioritization
- Time Management
- Opening and Closing Procedures
- Desktops, Laptops and Mobile Devices
- Payroll Administration and Timekeeping
- Verbal and Written Communication
- Positive and Friendly
- Inventory Tracking and Management
Timeline
Store Manager at Dollar Tree
John Sobol
06.2020 - Current
Assistant Manager at Circle K
Mary Husfeld
05.2008 - 01.2014
Assistant Manager at Seven Eleven
Mark Bonina
06.2006 - 05.2008
A.A. Degree: Secretarial Management - Business Administration And Management
Taylor Business Institute