
Results-driven Bilingual Operations & Hospitality. Professional with extensive experience in restaurant management, large-scale banquet operations, customer service, and logistics. Proven ability to lead teams, improve profitability, ensure regulatory compliance, and deliver exceptional customer experiences. Fluent in English and Spanish, with strong leadership, organizational, and problem-solving skills.
Delivered packages and goods efficiently while maintaining a high on-time performance rate.
Ensured safe handling of fragile and perishable items in compliance with company protocols.
Maintained accurate delivery records, including time, recipient details, and special instructions.
Utilized GPS and route-optimization tools to maximize efficiency and reduce delays.
Resolved delivery issues promptly to ensure customer satisfaction.
Maintained a clean driving record and adhered strictly to traffic and safety regulations.
Provided professional, courteous customer service at every delivery point.
Led kitchen operations for large-scale banquets and catering eventsm
Supervised and coordinated teams of cooks to ensure timely food production.
Ensured quality, consistency, and presentation of dishes per event specifications.
Maintained strict compliance with food safety and sanitation standards.
Collaborated with banquet chefs to execute menus efficiently and accurately.
Managed workflow under high-pressure, high-volume environments.
Directed daily restaurant operations to ensure profitability, compliance, and guest satisfaction.
Managed opening and closing procedures, staffing, scheduling, and payroll.
Controlled food costs, inventory, waste, and loss prevention.
Recruited, trained, onboarded, and retained staff.
Ensured compliance with health, safety, and labor regulations.
Led customer service initiatives that increased repeat business.
Implemented marketing and operational strategies to improve performance.
Maintained high standards for food quality, cleanliness, and team performance.
Operations & Team Leadership
Customer Service Excellence
Inventory & Cost Control
Food Safety & Sanitation
Employee Training & Retention
Scheduling & Payroll Management
Warehouse & Distribution Operations
Quality Assurance & Compliance
Microsoft Excel & Computer Operations
Sales & Upselling
Administrative & Clerical Support
Time Management & Attention to Detail
Process Improvement
Bilingual Communication (English & Spanish)
Languages
English – Fluent
Spanish – Fluent
Driver’s License (Valid: Oct 2023 – Feb 2032)
Food Manager / Food Handler Certification (Valid: June 2023 – June 2028)