Dynamic finance manager with a proven track record at Eck Auto Group, excelling in relationship management and deal structuring. Expert in regulatory compliance and customer satisfaction, I have successfully secured favorable financing terms and enhanced customer experiences, driving significant growth and fostering a performance-oriented culture.
Overview
21
21
years of professional experience
Work History
Finance Manager
Eck Auto Group: Rusty Eck Ford/Midwest Kia
Wichita, KS
04.2016 - 05.2025
Established relationships with banking partners to secure favorable terms on financing arrangements.
Review the purchase agreements with the customer that the sales team agreed to with them.
Building relationships with all lenders in the dealership network to provide outstanding financial terms to all customers.
Review the limitations of the factory warranty with all customers regarding their new vehicle investment.
Offer and counsel customers on which of the aftermarket coverages will meet their needs in the best way.
Help make aftermarket protections affordable for all customers, including those who are not using dealership financing.
District Manager
United States Beef Corporation DBA Arby's
Wichita/Topeka, Kansas
02.2004 - 04.2016
Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Identified and developed top talent to promote performance-oriented culture.
Education
Associate of Arts - Business Management
Cloud County Community College
Concordia, KS
05-2006
Skills
Regulatory compliance
Customer service
Employee training
Team building
Relationship management
Problem solving
Negotiation skills
Coaching and training
Verbal and written communication
Customer satisfaction
Deal structuring
Accomplishments
Developed Management Teams in Role as a District Manager and worked with all of the team members to create one of the top performing districts within the company
While with Eck Auto Group ran a PVR of over $2650 and ensured CSI was always maintaining top CSI
Customer Forward approach to business office practices to ensure a positive buying experience for all guest within the dealership