Adam H. Beebe
East Hartland,CT
Summary
Trustworthy and self motivated individual touting over 15 years of industry expertise. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Security Compliance Analyst
AT&T Global Legal Demand Center
02.2017 - Current
- Reading, interpreting, and implementing company's policies and processes around providing customers information to both law enforcement as well as civil and criminals attorneys.
- Work with government and law enforcement agencies on exigent situations or emergencies to provide customers information or location in real time all while protecting our customers privacy and safety.
- Assist Asset Protection to gather and analyze data to accurately start their investigation process.
- Assist customers through the process of obtaining their requested records for legal proceedings.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Effective liaison between customers and internal departments.
- Cross-trained and backed up other customer service managers.
- Worked with multiple screens and programs to resolve customer issues.
Retail Store Manager III
AT&T Mobility
08.2014 - 02.2017
- Supervise the overall daily operation of the store including hiring, coaching, disciplining, and scheduling of employees to ensure cost effectiveness and quality store operations.
- Partner with the Hiring Circle manager to help recruit, develop, motivate and manage a high- performing team.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Developed lists of qualified candidates for corporate hiring managers.
- Worked with senior leadership in overhauling Salesforce.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Identified plans and resources required to meet project goals and objectives.
- Drove team success through shared vision and recognition of quality performance.
Floating Store Manager
AT&T Mobility
12.2013 - 08.2014
- Supervised and managed overall store and employee operations and floor activities for 6 retail locations
- Trained and developed new retail consultants on current products and individual objectives including customer experience surveys and how to maintain positive results.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed recruitment team and educated and mentored new advisors.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Assistant Store Manager
AT&T Mobility
11.2009 - 12.2013
- Managed, coached and developed staff of 15 employees.
- Lead the market with 100% small business certifications among employees with the highest overall CRU attainment by location.
- Small Business Expert overseeing 58 employees.
- Worked with small business CRU and IRU team to develop and execute plans to lead the territory to the highest small business certification attainment in the market.
- Won Store of the Quarter and “Best Store in the Market” in Q1 2013 based on the stores overall production to include survey scores received form customers.
- Developed and played vital role in 5 sales consultant promotions to business and management level jobs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Assistant Store Manager Indirect
Sprint
03.2005 - 03.2009
- In 2007 & 2008 had the highest return on revenue and returning customers for the store dating back to 2003.
- Performed every day decision making for the business to ensure profitability.
- In charge of all Human resource, inventory, promotion and management operations for the location on a day to day basis.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Adhered to corporate branding requirements when filling positions.
- Streamlined recruiting processes for entire team.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Developed lists of qualified candidates for corporate hiring managers.
Education
Bachelor’s Degree - Business Management Specializing, Project Management
Columbia Southern University
2021
Cyber Security - Cybersecurity
Udacity
2021
Associate of Science - Aerospace Engineering
USAF CCAF Community College of The Airforce
2007
Skills
- Policy Development
- Risk Assessment
- Process Implementation
- Effective communication
- Self-motivated professional
- Critical thinking
- Conflict resolution
- Organization and Time management
- Staff Training and Development
- Relationship Building
- Customer Complaint Resolution
- Team Recruiting and Onboarding
- Detail-Oriented
Accomplishments
- Increased sales by coaching department managers on new merchandising standards.
- Supervised team of 22 staff members.
- Improved efficiency of weekly paperwork and coaching strategies, saving hours per week while increasing overall results.
Timeline
Security Compliance Analyst
AT&T Global Legal Demand Center
02.2017 - Current
Retail Store Manager III
AT&T Mobility
08.2014 - 02.2017
Floating Store Manager
AT&T Mobility
12.2013 - 08.2014
Assistant Store Manager
AT&T Mobility
11.2009 - 12.2013
Assistant Store Manager Indirect
Sprint
03.2005 - 03.2009
Bachelor’s Degree - Business Management Specializing, Project Management
Columbia Southern University
Cyber Security - Cybersecurity
Udacity
Associate of Science - Aerospace Engineering
USAF CCAF Community College of The Airforce