Adam K Stevens
Phoenix,AZ
Summary
Versatile and customer-focused professional with a robust background in desktop and network management. Exceptional soft skills facilitate seamless communication, ensuring a clear understanding of technical complexities. Proven ability to analyze and troubleshoot software/hardware issues, optimize technology infrastructures, and provide unparalleled support. Dedicated to maximizing end-user satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Tech Support Specialist – M & A
Optum
Phoenix, AZ
05.2020 - Current
- Joined Meggers & Acquisitions team to provide technical assistance and critical thinking when assessing and addressing EMR, software, and networking needs of recently acquired clinics.
- Developed and maintained strong interdepartmental relationships, aligning technology solutions with business objectives.
- Worked with stakeholders to remove impediments, implement solutions, and replace legacy equipment.
- Interact with clinical staff management after clinic migrations to isolate software/hardware problems and assist in troubleshooting, installations, and issue resolutions.
Senior Tech Support Specialist – Phoenix Area
Optum
Phoenix, AZ
05.2020 - 03.2023
- Collaborated with clinic managers to ensure seamless clinic operations, showcasing strong business acumen.
- Employed problem-solving skills to troubleshoot software/hardware issues and optimize device functionality.
- Researched and analyzed customer feedback to identify network and wifi issues.
Education
Bachelor of Arts - Creative Writing
University of Arizona
Tucson, AZ04.2001
Skills
- Maintenance and Repair
- Issue Research
- Analytical Thinking
- Process Analysis
- Business Analysis
- Critical Thinking
- Problem-Solving
- Communication
- Technical Proficiency
Affiliations
- Cooking
- Writing Children's Books
- Video Games
References
References available upon request.
Timeline
Senior Tech Support Specialist – M & A
Optum
05.2020 - Current
Senior Tech Support Specialist – Phoenix Area
Optum
05.2020 - 03.2023
Bachelor of Arts - Creative Writing
University of Arizona