Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
References
Generic

Adam Hayes

Arnold,Missouri

Summary

Dynamic Relationship Manager with a track record of driving portfolio growth and enhancing customer acquisition at Automotive Finance Corporation. Demonstrates expertise in data analysis and risk mitigation, effectively building teams and nurturing strong client relationships. Consistently achieves strategic goals while advancing business development initiatives.

Adept at fostering and maintaining client relationships. Skilled in identifying client needs and providing effective solutions, with strong track record of increased client satisfaction and loyalty. Demonstrated ability to communicate effectively and manage complex client portfolios.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Relationship Manager

Automotive Finance Corporation
01.2021 - Current
  • Effectively leads team through change and motivates comfortable change management.
  • Coach and develop branch team in all facets of portfolio management to include data analysis, risk mitigation, and business development.
  • Engages in consistent meetings with branch team to ensure alignment on branch goals and strategy.
  • Assess and develops branch team including coaching, mentoring, managing team member relations, and building strong development plans.
  • Recruit, onboard, train and educate members of the team.
  • Effectively manage team and portfolio virtually and/or remotely.
  • Uses leadership, management and business development skills, creativity, and available resources to ensure proper account servicing while achieving growth and delinquency goals.
  • Cultivate new business relationships and manage customer acquisition.
  • Engage with customers to help them manage and grow their business by providing industry leading knowledge.
  • Understand customer operations to forecast opportunities and challenges.
  • Develop and maintain a trusted advisor relationship with customers by staying up to date on industry trends.
  • Promotes AFC’s vision by leading prospecting, growth and robust development throughout the branch team to align with strategic vision.
  • Develops relationships with internal stakeholders and external partners to provide strong lead generation for both groups.
  • Effectively promotes other OPENLANE businesses’ products and service to customers.
  • Proficient in AFC policies and procedures relative to the business development, loan processing, collections, expense control, and staff development.
  • Strong critical thinking skills to assess business and risk situations and make decisions.
  • Analyze data to determine the best courses of action for business development opportunities and risk mitigation measures using reporting tools.
  • Work across major functional areas such as Credit, Contracting, Collections, Training and Operations teams to drive portfolio performance.

Branch Manager

Automotive Finance Corporation
01.2018 - 01.2021
  • Using leadership, management skills, creativity, business development, and available resources to achieve branch goals.
  • Lead in the prospecting, growth and robust development of the branch’s portfolio, assist in marketing efforts and execute on branch and corporate generated product campaigns.
  • Develop a thorough understanding of AFC policies, processes and procedures relative to business development, loan processing, collections, expense control, and staff development.
  • Work across major functional areas such as Risk Mitigation, Credit, Contracting, Collections, Training and Operations teams to drive the branches performance of the strategic goals.
  • Serve as the primary contact and liaison for corporate divisions and departments such as Compliance, Operations, Training, Finance, etc. to ensure branch employees timely respond to and complete initiatives and requests for information.
  • Utilize all available Customer Relationship Management tools and work queue task assignments to properly service our customers while developing a more complete understanding of our client’s needs.
  • Recruit, guide, train and educate members of the branch team with the focus on best practices related to all internal and external customers.

Market Manager

NetLook Listing Service
01.2014 - 01.2018
  • Online/Physical Inventory Management for Plaza Automotive Group
  • Monthly Reviews of Market Employees/Quarterly Reviews of Company Employees
  • Quality Control in Market/Overall Company
  • Resolve Client Complaints
  • Weekly Accounting, Payroll Reports
  • Monthly Financial Reconciliations
  • Employee Management while Insuring a Team Environment
  • Operations Management
  • New Employee Recruitment, Hiring, Training
  • Consumer Relations
  • E Commerce Communication
  • Proficiency in Microsoft Office/Apple Platform
  • Increasing Sales by Upselling to Current Clients
  • Growing Market by Customer Acquisition

Field Service Representative

NetLook Listing Service
01.2012 - 01.2014
  • Online Inventory Management for Plaza Automotive Group
  • Digital Marketing of Automotive Inventory
  • Maintain Client Satisfaction
  • Maintenance of Company Vehicle
  • Data Entry
  • Maintaining Daily Activates/Responsibilities

Education

Bachelor of Science - Business/General Management Certificate

University of Phoenix
01.2018

Associate of Arts - IT and Web Design

University of Phoenix
01.2015

General Computer Education -

ITT Tech
01.2004

Skills

  • Data analysis
  • Risk mitigation
  • Customer acquisition
  • Portfolio management
  • Business development
  • Team building
  • Relationship building
  • Client relationships
  • Team leadership
  • Portfolio growth

Accomplishments

  • Achieved 115% to budget by exceling with accuracy and efficiency to deliver a customer experience that exceeded goals. Average 105%-115% year over year.
  • Collaborated with in house training team to onboard and development new and existing employees.

Certification

  • General Management

Languages

English
Professional

Timeline

Relationship Manager

Automotive Finance Corporation
01.2021 - Current

Branch Manager

Automotive Finance Corporation
01.2018 - 01.2021

Market Manager

NetLook Listing Service
01.2014 - 01.2018

Field Service Representative

NetLook Listing Service
01.2012 - 01.2014

Associate of Arts - IT and Web Design

University of Phoenix

General Computer Education -

ITT Tech

Bachelor of Science - Business/General Management Certificate

University of Phoenix

References

Available Upon Request

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