Adamly Aguasvivas
Orlando,FL
Summary
With a proven track record at Orlando Health, I excel in front office management and bilingual communication, enhancing patient relations and streamlining operations. My leadership in mentoring teams and optimizing appointment scheduling has significantly boosted office efficiency. Skilled in health insurances and customer service, I bring a confident approach to achieving top-notch service standards.
Overview
7
7
years of professional experience
Work History
Senior Front Office Assistant
Orlando Health
Orlando, FL
06.2023 - Current
- Directed and mentored front desk personnel.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Performed administrative support tasks, completing duties within required timeframes.
- Handled guest check-in and check-out process efficiently.
- Conducts accurate charge entries while overseeing cash handling.
- Responded to messages and emails to the office and transferred correspondence.
- Responded to inquiries from internal and external customers regarding policies and procedures related to front office operations.
- Coordinated staff schedules, balancing office needs with individual availability.
- Oversaw day-to-day activities in order to ensure smooth functioning of the front desk operations.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
Medical Interpreter
Alta Language
Orlando, FL
11.2024 - 12.2024
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
Front Office Assistant
Orlando Health
Orlando, FL
06.2022 - 06.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Certified Application Counselor
True Health
Orlando, FL
02.2021 - 04.2022
- Provided support and guidance to colleagues to maintain a collaborative work environment
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Lead Patient Service Representative
True Health
Orlando, FL
01.2021 - 01.2022
- Developed strategies for improving customer service processes by analyzing trends in call center data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled escalated customer complaints with professionalism and empathy.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with cross-functional teams to identify root causes of issues faced by customers during their interactions with us.
- Supported sales team members to drive growth and development.
Team Leader
Publix
01.2018 - 01.2021
- As team leader, I made sure that tasks were completed in a timely manner and supervised to ensure the team was consistent.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Implemented strategies to take advantage of new opportunities.
- Facilitated training sessions for new employees on company policies and procedures.
- Assessed company operations for compliance with safety standards.
- Collaborated with other departments to ensure alignment of goals across teams.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
BS - business management and human resources
Seminole State College
Oviedo12.2024
Medical Interpreter certification -
Alta Language
01.2024
AA - business Administration with Human resources
Seminole State college
Ovideo01.2022
High school diploma -
Timber Creek high school
01.2018
Skills
- Bilingual
- Efficient in Epic, Word, and Excel
- Health insurances
- Calendar management
- Strong organization
- File management
- Scheduling appointments
- Document preparation
- Office supplies inventory management
- Schedule coordination
- Front office management
- Patient relations
- Customer service expertise
Languages
- English
- Spanish
Timeline
Medical Interpreter
Alta Language
11.2024 - 12.2024
Senior Front Office Assistant
Orlando Health
06.2023 - Current
Front Office Assistant
Orlando Health
06.2022 - 06.2023
Certified Application Counselor
True Health
02.2021 - 04.2022
Lead Patient Service Representative
True Health
01.2021 - 01.2022
Team Leader
Publix
01.2018 - 01.2021
BS - business management and human resources
Seminole State College
Medical Interpreter certification -
Alta Language
AA - business Administration with Human resources
Seminole State college
High school diploma -
Timber Creek high school