Deputy Treasurer
City Of Pontiac
09.2023 - Current
Hi, I’m
ADAM T. CRAWFORD
Finance Management
Detroit,MI
Summary
Results-driven individual experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Work History
City Of Pontiac
Deputy Treasurer
09.2023 - Current
Job overview
- Prepares and maintains property tax system for each tax season.
- Reconciles tax and land system records in coordination with Oakland County Equalization Department.
- Prepares and maintains property tax reports.
- Performs the duties of the City Treasurer in the absence of the City Treasurer.
- Answers inquiries and complaints from general public concerning tax collection, assessment, and related matters.
- Assists in the cash receipt processing as necessary.
DXL Group
Retail Sales Associate/Retail Keyholder
07.2022 - 09.2023
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
City Of Detroit, Office of the Assessor
Appraiser Supervisor III
10.2015 - 01.2022
Job overview
- Devised and published metrics to measure the Special Processing & Valuation Support Section's success in delivering world-class customer service.
- Effective liaison between the taxpayer and internal departments.
- Examined new and existing residential, commercial, and industrial structures and personal property facilities.
- Ensured superior customer service experience by addressing the taxpayer's concerns by demonstrating empathy and resolving their problems on the spot.
City of Detroit, Office of the Assessor
Business System Support Specialist
08.2014 - 09.2015
Job overview
- Served as the main point of contact between the City of Detroit, the State of Michigan Tax Tribunal, and the State Tax Commission regarding the distribution of pending petitions, proposed/final judgments, and imposed request to the city appraisers.
- Evaluated new technologies for potential integration into existing infrastructure based on organizational needs and budget considerations.
- Update the assessment roll with new valuation changes received as stated by the final judgment orders received by the Michigan Tax Tribunal and State Tax Commission.
City of Detroit, Treasury Division
Business System Support Specialist
07.2008 - 07.2014
Job overview
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Managed Treasury Division's Property Tax Customer Service and Property Tax Refund/Adjustment Sections.
- Worked with development teams to design, build, and implement application integrations.
- Evaluate and approve process design, set-up, and data conversion standards for Treasury Accounts Receivable Module.
City of Detroit, Treasury Division
Revenue Collection Specialist
09.2002 - 07.2008
Job overview
- Researched and responded to inquires and requests from property sales, legal descriptions, from customers, and various internal and external contacts by effectively using the City of Detroit's Property Tax Billing/Collections System.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed the process for posting and reconciliation of all property tax payments received from mortgage code holders, and banking intuitions.
- Liaison between the City of Detroit, Treasury Division and the Wayne County Treasurer's Office regarding property tax adjustments and taxpayer concerns.
Education
Davenport UniversityWarren, MI
Bachelor of Arts from Finance
12.2004
Skills
- Agenda preparation
- Office Management
- Bank & Balance Sheet Reconciliations
- Cost-Reduction Strategies
- Proficient in BS&A Tax Module
- Networking & Relationship Building
Timeline
Retail Sales Associate/Retail Keyholder
DXL Group
07.2022 - 09.2023
Appraiser Supervisor III
City Of Detroit, Office of the Assessor
10.2015 - 01.2022
Business System Support Specialist
City of Detroit, Office of the Assessor
08.2014 - 09.2015
Business System Support Specialist
City of Detroit, Treasury Division
07.2008 - 07.2014
Revenue Collection Specialist
City of Detroit, Treasury Division
09.2002 - 07.2008
Davenport University
Bachelor of Arts from Finance
Overview
22
years of professional experience
References
References are available upon request.
Hobbies
Spending time with family
Traveling
Swimming
Reading
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