Adam Turner
Houston,TX
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating peers and subordinates to manage processes effectively.
Overview
23
23
years of professional experience
Work History
Process Associate
Genpact
07.2023 - Current
- Continue in my role as a contractor for Farmers Insurance to assist both customers and agents with life insurance policy services, running a remote high volume call center utilizing multiple systems and screens
- Duties include assisting and instructing agents on quotes, payments, forms and other needs as well as advising customers on their life insurance policies, payments, procedures and performance
- Additional opportunities include up skilling in areas such as Generative Ai and the ability to use company specific Ai tools and communications.
Customer Service Advocate
Farmers Insurance
09.2022 - 07.2023
- Assist both customers and agents with life insurance policy services, running a remote high volume call center utilizing multiple systems and screens
- Duties include assisting and instructing agents on quotes, payments, forms and other needs as well as advising customers on their life insurance policies, payments, procedures and performance.
Operations Manager
Houston Sauce Co.
04.2020 - 01.2022
- Run operations for Houston Sauce Kitchen food truck including interviewing, hiring, training, continual coaching and discipline, development and creation of procedures and standards
- Accompany owner in certain business matters, serve as Human Resources, and recruiter
- Occasionally assist with development, hiring, and implementation of technical proficiencies at sister company Houston Sauce Pit.
Bar Manager/Assistant Manager
Hank's Cajun Grill
01.2017 - 01.2020
- Running operations for service staff, curating a bar program including a transition to craft cocktails in addition to building a training program for the restaurant
- I hire and train mostly every front of house position
- I'm actively involved in HR, team coaching and development.
Catering Coordinator
Carrabba's Italian Grill
01.2016 - 01.2017
- Perform regularly as a server in both opening and closing responsibilities in addition to head wait duties(Financials Assistant)
- Assist in the scheduling, coordinating, and management of all catering and food service delivery marketing and work.
Key Employee
Houston's Restaurant
01.2013 - 01.2015
- Provide a number of functions and job codes throughout the restaurant on a weekly basis implementing the highest standards of the teamwork system in order to increase positive moral and obtain maximum functionality in a healthy, consistent working atmosphere.
Training Coordinator
Carino's Italian Grill
01.2008 - 01.2012
- Directly responsible for scheduling, coordinating, and managing new hires with team trainers during training periods
- Performed as a Server/Bartender trainer in on the floor and classroom training to the new hire trainees during each training period
- Model Employee
- Performed as a Server, Bartender, and Interim Catering Coordinator in addition to TC position.
Senior Company Resident Choreographer and Assistant Director
Katy Visual and Performing Arts Center
01.2008 - 01.2012
- Served as Choreographer to Senior Company(grades 6-12) shows
- Served as Assistant Director to Senior Company shows
- Private Instructor: Voice, Dance, Acting - All Ages.
Showroom Floor Attendant & Assistant to Showroom Director
Dolce & Gabbana Showroom Executive Office
01.2006 - 01.2008
- Disassembled, reassembled, and styled mannequins at D&G stores in the greater NY/NJ area
- Assisted showroom director in showroom presentation value.
Executive Producer's Assistant/Intern
Channel 55 The Tube
01.2001 - 01.2003
- Served as an Intern to the TV show Teen Talk
- Served as personal Assistant to Executive Producer Mary Pelloni
- Worked Camera Crew for the TV show High School Sports Live.
Education
Cyber Security And Homeland Security - Cybersecurity
University of Maryland Global Campus
Houston, TXMusical Theatre -
The American Musical and Dramatic Academy
New York, NY12.2008
Skills
- Process Analysis
- Inventory Management
- Business process reengineering
- Issue Research
- Idea Development and Brainstorming
- Process Improvement
Timeline
Process Associate
Genpact
07.2023 - Current
Customer Service Advocate
Farmers Insurance
09.2022 - 07.2023
Operations Manager
Houston Sauce Co.
04.2020 - 01.2022
Bar Manager/Assistant Manager
Hank's Cajun Grill
01.2017 - 01.2020
Catering Coordinator
Carrabba's Italian Grill
01.2016 - 01.2017
Key Employee
Houston's Restaurant
01.2013 - 01.2015
Training Coordinator
Carino's Italian Grill
01.2008 - 01.2012
Senior Company Resident Choreographer and Assistant Director
Katy Visual and Performing Arts Center
01.2008 - 01.2012
Showroom Floor Attendant & Assistant to Showroom Director
Dolce & Gabbana Showroom Executive Office
01.2006 - 01.2008
Executive Producer's Assistant/Intern
Channel 55 The Tube
01.2001 - 01.2003
Cyber Security And Homeland Security - Cybersecurity
University of Maryland Global Campus
Musical Theatre -
The American Musical and Dramatic Academy